I created this thread because I couldn’t find a solution for my problem. It seems some user have similar problems but not quite the same.
For a few months now I’ve had the problem that Infuse’s access to my SMB share on a Synology NAS hardly works anymore. I have an AppleTV 4K, a Macbook Pro M1 Pro and an iPad Pro 2021. I use Infuse on the AppleTV the most. Unfortunately, that’s where it works worst. When I start infuse I can never play anything directly or update the library. Removing the app from the Appswitcher doesn’t help either. Only when I restart the AppleTV (sometimes several times) I get a connection from Infuse to the SMB Share.
This is extremely annoying, and I hardly feel like using infuse anymore because it always takes a long time until it can be used.
I have already deleted and re-added the SMB share several times. That didn’t help.
Does anyone have an idea why this could be? Is it my AppleTV, my NAS or what? Are there any settings on the NAS that I can change so that it works reliably again?
I hope someone can help me
The Text is in German, it says: Indexing of DS416PLAY (SMB) failed
Did you check the hibernation schedule on the NAS?
Yes. I have configured the settings so that the NAS stays on permanently when it is turned on. And at 2am it turns off. I can access it immediately with any other device.
Could you try it a few times in a row and see if that makes a difference?
I’ve done this many times out of frustration, but it doesn’t help
For some reason it loses connection or cannot establish one at all. The only thing that helps is to restart the AppleTV properly or unplug it completely.
With all of the recent updates for both Infuse and Apple numbers would help to make sure we’re accurate also what OS on the Synology NAS.
Something we’ve seen in the past is that when the nas goes to sleep the router doesn’t know it and when the nas try to talk again the router assigns it the network name followed by a number like DS416Play.local-1 and then it cant be found by Infuse with the -1 .
I assigned my NAS a static IP number like 192.168.1.999 so it would always get the same number from the router so the network name doesn’t come into play.
Ok but I also have a static IP.
Or do you mean I should use the IP in Infuse instead of the Name?
It happened again. I was able to get a connection 5 Minutes ago by restarting the appleTV. I could update the Infuse library and was able to play videos. Then I closed infuse, removed it from the app switcher and restarted the app. Now indication fails again
Are you using a wired or wireless connection on the Apple TV?
If using Wi-Fi, the Apple TV will switch between 2.4GHz and 5GHz wireless bands, and it’s possible (due to network/router settings) one band may be working while the other does not. This would explain why it works sometimes but not others.
One thing you can try is to create individual wireless networks for each band on your router, and then connect to each to see if one or the other works.
I found the solution. The day after I startet this thread I deleted the SMB share in infuse and used a nfs share instead. Since then it has always worked. The problem ist completely gone and infuse works as it should