Bought an Infuse Pro lifetime, still getting charged monthly?

[NorbertChiselchest]

I bought Infuse Pro lifetime subscription for $95 but I’m still getting charged monthly. What’s the deal?

[NC_Bullseye]

Did you cancel your monthly subscription?

I can't find the life subscription

You can switch from yearly/monthly to lifetime by selecting the ‘View Subscription’ option in Infuse > Settings. Since the lifetime license is a one-time purchase, it technically isn’t a subscription so it won’t appear in the Subscriptions section of the App Store. After purchasing a lifetime license, be sure to cancel your existing monthly/yearly subscription (Infuse will remind you to do this, but we don’t have a way to do it for you). Hope this helps!

[munpip214]

Unfortunately, although it is obvious to everybody that you are replacing your old subscription, App Store just sees it as a secondary one and doesn’t know better. You unfortunately have to manually remove your old subscription. But you can contact Apple support and they might give you a refund on some of it.

[FLskydiver]

@munpip214

Unfortunately, although it is obvious to everybody that you are replacing your old subscription, App Store just sees it as a secondary one and doesn’t know better.

If it doesn’t already, perhaps Firecore might be able to include a notice in the Lifetime Purchase notes that customers should cancel any current Infuse subscriptions first?

[NC_Bullseye]

@FLskydiver

If it doesn’t already

Per James above…

@I can't find the life subscription

Infuse will remind you to do this, but we don’t have a way to do it for you).

[NorbertChiselchest]

Thanks for all of the helpful answers. Cancelling the monthly sub now…