Home movie posters not showing correctly on Apple TV or iPad

[SatchNZ]

Hi,

I’m very new to Infuse only having set it up a couple of days ago. I’ve come from Plex and am slowly getting up to speed with Infuse.

I have a bunch of my own video files running on an Emby server which I access with Infuse on my Apple TV. For most of the files, the posters show correctly (an automatic screen cap from the video). But some of the videos either show a ticket icon or a white rectangle. I’ve included a photo of what I see.

Why is this happening, and how do I fix it?

Thanks in advance for any help.

[SatchNZ]

After a little more digging it seems as if the movies with the ticket as a poster are not playable (even in Emby) so I’ll have to work out why,

The movies with the white posters are playable so I still need help with these ones please.

[james]

The white posters may also be a screen capture from the video.

If you want to avoid this, you may try adding artwork manually for these items in Emby.

[SatchNZ]

Ah yes they are white in Emby too. Will have to look to fix the issue there.

Thanks for your quick response!