Will not play videos


I have installed the Infuse app on my apple tv. It can find all my videos but when I press play either 1. nothing happens (unless I press the controller button for a long time and it gives me the option to play the video- when I press play nothing happens) or 2. i see that it starts to load but nothing happens.

How can I make it work? Very frustrating.

Welcome to the forum!

What are you streaming your videos from?

What protocol are you using? SMB, FTP, DLNA, etc?

Which Apple TV?

What kind of video? 4K, MKV, DV, etc?


Thank you for quick response :slight_smile:

I´m trying to stream from a Macbook Pro to my ATV using SMB.
It´s the latest update (16.4.1?). I have tried multiple file formats, mostly mkv, and mp4.

I can see all my files but nothing happens when I try to play them, occasionally I can see the loading wheel starts spinning but after that nothing happens.

You may find some helpful info in the users guide here.

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I´ll try! Thank you!