I’m afraid I’ve tried everything I could think of (including what I’ve described in my first post, several times!) but I can’t troubleshoot by myself any more and I need support from Firecore.
I know that Firecore staff monitor these forums but should I open a support case directly with them, or is this thread the same thing and I should just wait to get contacted?
For anyone wanting to help without reading through the entire thread, the problem is that my two ATVs cannot maintain their watched status in sync. The craziest thing is that ATV4K #1 is able to access the watched status of ATV4K #2 (so all is well there), but ATV4K #2 does NOT play catchup, so any movies or series I start watching on ATV4K #1 is not updated on ATV4K #2.
Keep in mind that the only problem I face is the sync of the watched status. Any movies or series I add or remove from my shares, are correctly identified and scanned on both ATVs.
What I’ve tried on both ATVs:
Made sure both ATVs use the same AppleID/iCloud/ and use the same default user
Made sure both ATVs are logged in the same Trakt account
Made sure there is enough free space on iCloud
Cleared metadata cache and rescaned
Logged out from Trakt and logged in again
Deleted Infuse from my ATVs and reinstalled/rescanned etc.
I’m running the latest TVOS and Infuse versions. Can someone please help me out?