Video jumps skipping sections, only on Infuse

For weeks I’ve been having problems with jumping files on Apple TV Infuse. The videos will be playing fine and then it just jumps ahead, skipping sections of video. It’ll happen multiple times until I get frustrated and take out my laptop to airplay the content. The files work file on VLC and when sent to the Apple TV video AirPlay mirroring.

I’m really hoping to get some resolution on this. Infuse has basically become unusable because it’s so unreliable with so many files.

Troubleshooting so far:

  • I thought my hard drive was dying so I bought I new one, transferred content, and it wasn’t that. The problem persists.
  • I have restarted the App, the Apple TV, and the router.
  • There have been no changes to the Router Firmware.
  • Apple TV is running current version, 15.5.1
  • Infuse App up to date via autoupdate

Example file that works fine with VLC but is jumpy with Infuse on Apple TV:

Is it jumping at the same place every time or random?

It sounds like you may have the Infuse playback setting for “chapter control” set to on and maybe your remote is touchy for the skip forward and back. I have one of those silicone covers on mine and it gets oily under the sides from swiping. It does strangeness until I clean it again.

Do you have Infuse on any other device to test the same video?

Thanks for the suggestions.

It happens randomly on multiple files.

Chapter control is not on.

My remote is spotless.

I don’t use Infuse on anything but Apple TV.

How much does it jump when it does? Is there a buffering when it does it or does it just jump ahead?

No buffering, it just skips ahead. Sometimes it’s a little sometimes it’s a lot. We notice it when watching Jeopardy because sometimes it jumps past clues or skips part of the final jeopardy song. Again, these files are fine on VLC.