Update 6.0.7 error on playing files via FTP

Mathious34 · May 29, 2019, 8:47pm

Hi, automatic update today (05/29)

Since this update all my movies can’t play « error occured » when start

This morning working fine

I don’t change anything

Please help as soon as possible

Working fine with infuse pro 5.9.6 !!!

james · May 29, 2019, 11:49pm

Sorry for the trouble.

Can you double-check to ensure your share credentials are entered correctly in the share settings?

If they’re entered correctly, and you are still experiencing trouble please drop us a note from the app so we can look further into this.

vehovmar · May 31, 2019, 5:03am

I’ve exactly the same problem!

Mathious34 · May 31, 2019, 5:07am

Hi James,

I have to change the adress on FTP to work. Adress was name,I change than ip adress and it’s working

james · June 3, 2019, 7:28pm

We’ve been looking into this, and think we have tracked down what is going on. It seems to affect FTP in certain network setups, and a workaround for now is to use the IP address instead of DNS name.

We’re working to submit a fix to Apple, and hope to have this available soon. Sorry for the trouble.

Mathious34 · June 4, 2019, 6:20am

Thank you James for your support

james · June 4, 2019, 7:04pm

The fix for this is available in 6.0.8 which was just approved, and is now rolling out on the App Store.

Thanks for your patience.

system · May 17, 2020, 7:41pm

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