Unanswered Requests

Maybe if the people that run this site would not depend on automated responses to try and do thier work , such as answer an Email in a timely manner and not 3 or 4 or 5 days later, maybe they wouldnt lose so many new customers. Told me my refund was working and its been 2 days and nothing. Takes 30 sec. to do on Paypal, but no response, no refund. Very poor job !!!