I have been trying to restore my Infuse Pro subscription via my AppleTV 4K, which shows as active in my iCloud subscriptions account until 9 Dec 2021. I have already contacted Firecore support who got back to me with some advice that did not work (sign out of App Store, delete app, sign in, reinstall, confirm active sub, etc). None of this worked - I replied to support with evidence of the active sub but I have not heard back from them. I have also tried restoring on my iPhone and have the same issue.
Can someone please look at this for me properly.