UNABLE TO DOWNLOAD FROM MY ACCOUNT

I HAVE LIFETIME SUBSCRIPTION TO THE ATV SYSTEM . PROBLEM IS WHENEVER I CLICK ON THE ATV BLACK IN MY DOWNLOADS ALL I GET IS AN ERROR PAGE THAT SAYS "


        This XML file does not appear to have any style information associated with it. The document tree is shown below.
     

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>0437887B1F6E3F47</RequestId>

<HostId>
/YbhhfRN0UfiL87Uh/KO89twv1ZCR+BtkakGJuwNZ9C0htaFKii7ItdXagmKHjbq
</HostId>
</Error>

 

CAN ANYONE HELP PLEASE . IT IS THE SAME ON ALL OF MY ATV PRODUCTS .