Trakt & Infuse Pro Login Fail

Rjorge77 · May 6, 2021, 4:49pm

Hi,

I’m getting this issue, with V6 and even with latest V7 version of Infuse, on both my ATV and Iphone.

Sent several support tickets to Infuse Team, with logs, for several months now, but still no fix for this.

Can anyone help ?

thanks,

james · May 6, 2021, 5:01pm

In addition to Trakt, is this affecting other logins as well?

Which device(s) are you using Infuse on?

Rjorge77 · May 6, 2021, 5:09pm

Hi James,

Thanks for reply.

I currently got Trakt working on iTV Shows 3 (iOS) and MrMC (aTV + iOS)

I’m using Infuse V7 PRO on iOS and aTV.

thanks

Rjorge77 · May 7, 2021, 1:05pm

any idea ?

Rjorge77 · May 10, 2021, 10:31am

hello ? Anyone ?

james · May 10, 2021, 5:14pm

Hmm, it looks like Infuse is connected as well?

What are you seeing in the Infuse app?

Rjorge77 · May 10, 2021, 5:29pm

Hi James,

Thanks for reply.

I get this on both iOS and tvOS :

Log sent : 14ZDR

james · May 10, 2021, 8:12pm

Thanks. Looking into this.

Rjorge77 · May 11, 2021, 3:06pm

Hi,

Any tip ?

Rjorge77 · May 12, 2021, 3:56pm

Hi,

Any update ?

james · May 12, 2021, 4:04pm

We’re still looking into this.

Thanks for your patience.

james · May 14, 2021, 3:48pm

A post was merged into an existing topic: Infuse 7.0.2 (3624) RC

Rjorge77 · May 15, 2021, 9:04am

Hi James,

Any news on this? With latest info i sent?

Does that help to better understand the issue?

Tks

Rjorge77 · May 28, 2021, 6:29pm

@james

Traktv login issue still persists…

new log sent : 4B4D8

Caliguvara · May 30, 2021, 9:37am

Can confirm here. Same error message, on any platform.

NC_Bullseye · June 7, 2021, 5:13pm

A post was split to a new topic: Trakt log in fail

NC_Bullseye · June 18, 2021, 4:31pm

A post was merged into an existing topic: Trakt log in fail

Rjorge77 · June 7, 2021, 4:48pm

@james

Traktv login issue still persists with latest 7.0.5.

Is anyone really reading this ?..

Rjorge77 · June 18, 2021, 4:28pm

any update ? still happens on 7.0.6…

Rjorge77 · June 23, 2021, 10:54am

@james

After months of waiting for your reply, i’ve managed to sort this issue out by my own.

If you even care (or other similar case users) :

This error is described on the following link : Locked User Accounts · Issue #228 · trakt/api-help · GitHub

And if Firecore team did in fact READ Documentation, all of this would be sorted out way sooner, since in Trakt API Documentation its clear : Trakt API · Apiary

And since Infuse is supossed to support Trakt API, i don´t understand how come no one read the Documentations, and follow API instructions, as they state :

Locked User Account

A 423 HTTP status code is returned when the OAuth user has a locked user account. Please instruct the user to contact Trakt support so we can fix their account. API access will be suspended for the user until we fix their account.

Well… all in all its sorted out.

I still think Infuse is a Good Product, but the Support/Customer attention is clealry “weak”…

br,