Took subscription for year

General
#1

And main server is my iMac

It will play movies off my Apple TV from my iMac but when I try to play them off my phone it keeps asking me to subscribe again.

Also it won’t download on my iPad

Can anyone help

Thanks

#2

Welcome to the forum, and sorry for the trouble.

Please try the following to resolve this.

  1. Tap the Restore button on the purchase prompt that appears.
  2. Restart your device, and then tap Restore in the purchase prompt if it appears.

If neither of those help, you may try the following steps.

  1. Remove the currently installed Infuse app from your device.
  2. Sign out of the App Store through Settings > iTunes and App Store.
  3. Restart your device.
  4. Sign in to the App Store through Settings > iTunes and App Store.
  5. If using a subscription, ensure this appears as active in Settings > iTunes and App Store > Apple ID > Subscriptions.
  6. Re-download Infuse from the App Store, and your Pro features should automatically be restored.
Subscription issues
#3

thanks James that worked a treat

#4

Great! :smiley:

#5

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