xid
January 3, 2026, 9:04am
1
Hello, dev team.
I’ve encountered an issue with metadata and thumbnails not fetching.
I think it’s because of sort of geo blocking on server side, because I’m in Russia.
I tried it with VPN connection on an iPhone app and it works flawlessly there.
Also i somehow fixed metadata issue by switching to 9.9.9.9 DNS on my router. But that feels slower than before.
But thumbnails are not loading on TV app and i don’t want to use a VPN client there.
I’ve read on local forums, that you were using some proxy software to avoid geo blocking and that’s why it was working before. Can it be fixed again?
Thank you for great software and Happy holidays!
4 Likes
Can you view https://www.themoviedb.org/ with a web browser and see the artwork there without using a VPN? Just curious.
xid
January 3, 2026, 3:33pm
3
On a page - yes, i can, but when i click on an image it’s not loading
Oh, and i forgot to mention that those issues started in the middle of december.
james
January 3, 2026, 4:50pm
4
Thanks for your report.
This may be due to a limitation with your ISP or TMDB itself. We will look further into this.
5 Likes
I have the same problem in Russia. Only a VPN helps. I can’t access the site https://www.themoviedb.org/ without a VPN from Russia
Have a same problem. All the beauty of infuse has disappeared
I have the same problem. The whole point of using infuse is gone. Metadata is not loaded, pictures are not generated, there is no description of the movie.
