Am a new user, who has yet to make a purchase and install this on my APPLETV. But from reading the amount of responses with fairly deep technical issues, it looks like good support here.
Have looked at other tech support over the years, from various technical software that has been tried. aTV Flash is better than most, and no worse than an average company for getting technical answers.
Keep up the great work guys. Software support is hard at its simpliest, and impossible at its most complex. Communication over the internet via email and posting is never easy.
*** Others. Have not bought the product yet, and do not know these guys. But still seems like its worth the price of two hours of my work day saved (assume $25 per hour), via using the software tools.