Subtitles problem

Subtiles often gives me an error when i click “get more” when watching a movie. Is there a solution for this problem? Maybe you can try solving this problem in infuse 7

A bit more info would help.

What does the error message say?

What version number of Infuse?

What tvOS version?

Does this happen on all videos?

Have you sent in a diagnostics right after this happens, if so could you post the code?