Hi My partner doesn’t have great eyesight so we always have subtitles on. But when using infuse if we skip forward, through the theme tune say, the subtitles go completely out of sync - sometimes up to 30 seconds. It’s every single show on every single device. I don’t know how subtitle downloads…

[image] TonyCLondon: Has anyone else experienced this? Is there any way around it? I use subtitles on almost everthing I watch (except old movies I know by heart) because at only 49 I’ve already destroyed my hearing — 19 year old me was two dumb to get in the habit of wearing hearing protecti…

I’ll do a screen recording to see if it shows you anything (I’ve done one and I’ve got to somehow squish it down to 8mb, so it’s gonna be baaaaaaad quality). I’m never sure how to answer questions like yours, so: they’re just TV shows, 720/1080 etc; I download all subtitles yeah. Please let me know…

[image] TonyCLondon: I’m never sure how to answer questions like yours Completely understandable. Since Infuse users can both source (eg. who encoded the file?) and retrieve content from many different local and remote devices and services (where is the file located?); and such content may e…

Thanks for such a helpful reply OK, it seems to happen to every show. The one I’m gonna try sending is h.264, AAC audio, in an mkv container. I had to reduce the quality a lot but hopefully it’s clear You can see that the subtitles start off in sync, but as soon as i skip forward you can see how …

I can’t upload the video. It’s 15 seconds, 6.4mb - it seems to be uploading but then gets stuff at 100% and never finishes Short clip of subtitles going out of sync

Having decided to send a YouTube clip, I just realised I could make it longer so you can see and hear it more clearly

Hopefully @james will be able to take a look at it for you. To be clear, all episodes of all shows, or just all episodes of a specific show? It feels like the former; but just confirming. And does the issue not occur with movies? Or have you not tested this as yet? Wish I could help actually sor…

It sounds like this may be a file-specific issue, and if you are able to upload one of the problematic files we can take a look. Files up to 50GB can be uploaded here. https://upload.firecore.com

Subtitles on all shows do out of sync id I skip forwards

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Subtitles on all shows do out of sync id I skip forwards

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