Subs in Denmark

wenneberg · December 1, 2019, 7:44pm

So I’m getting a message that I can’t get subs from opensubtitles… claims it’s my internet connection. Pretty sure it’s not though.

Any ideas?

Thanks

remotevisitor · December 1, 2019, 9:28pm

Status page (bottom left of forum pages) shows that opensubtitles service is having problems.

wenneberg · December 1, 2019, 10:47pm

Thanks!

Didn’t know it showed there. Will keep an eye on it.

NC_Bullseye · December 2, 2019, 2:30am

That’s for the (Legacy) version API.

If you’re using the current version of Infuse it’s using the (New) and that one is not showing issues.

To the OP, what country are you in and can you go to www.opensubtitles.com in your web browser?

wenneberg · December 2, 2019, 7:01am

Ah… yeah I’m in Denmark and can’t access the opensubtitles.org page…

What then?

NC_Bullseye · December 2, 2019, 1:51pm

Probably best to wait for James to chime in on this one. There was a similar issue with thetvdb and Firecore figured out a way to restore the functionality for that service.

NC_Bullseye · December 2, 2019, 2:09pm

While digging around in the dusty archives here I found this that may help Subtitles still doesn't work

wenneberg · December 2, 2019, 7:25pm

Yeah I’m already using that DNS solution. Still doesn’t work though.

james · December 2, 2019, 8:00pm

Are you using Infuse 6, or an older version?

Can you try force-closing the app (or restarting your device) to see if that makes a difference.

If the issue persists, please drop us a quick note from your device so we can look into this.

wenneberg · December 2, 2019, 9:31pm

Restart didn’t help. Tried both dns’es. 8.8.8.8 and 8.8.4.4

Didn’t help.

Using pro version 6.2.3 (2848)

Sending in message from the app after this

Thanks

aarfing · December 3, 2019, 6:24pm

It happens to me too and I’m Danish as well. I’ve been using 1.1.1.1 as DNS for a long time, and it’s been working great. Suddenly it’s stopped. Oh, and I can still access the website…

NC_Bullseye · December 3, 2019, 7:08pm

Did you try the suggestion that James made above? If so, you may want to send a diagnostic report and post the code here.

aarfing · December 3, 2019, 9:03pm

Frist thing I tried - still not working. I’ve submitted diagnostics: 3GK9V

Thanks!

NC_Bullseye · December 3, 2019, 9:14pm

I’m sure James will dig into it when he can. It’s strange that you can still access opensubtitles.org on a web browser since the op can’t. I wonder if it may be a internet DNS problem in the country? Maybe an update to their DNS lists got hosed.

aarfing · December 4, 2019, 6:15am

Interesting. I found this redirect when going to api.opensubtitles.org and dl.opensubtitles.org, which is a some legal notification about blocking domains in Denmark - this is probably it. Have to find a workaround… https://rettighedsalliancen.dk/wp-content/uploads/2018/03/Frederiksberg-District-Court-RA-v-TDC-5-December-2017-Popcorn-Time-EN.pdf

wenneberg · December 4, 2019, 6:42am

That’s the same redirect I’m getting.

Keandk · December 6, 2019, 6:27pm

Got same problem, started this week?

NC_Bullseye · December 6, 2019, 6:37pm

Are you also located in Denmark?

Keandk · December 6, 2019, 7:00pm

Yes, but never had this problem before. Have been running Infuse for 2 years now

aarfing · December 7, 2019, 5:00pm

So some digging by others has revealed that not even DNS over HTTPS (DoH) will fix this redirect. It seems that the only current solution is using a VPN.

Personally, I would like to hear what you guys at Firecore (@james) are thinking, as this seems to be a clear disimprovement of your product, if subtitles no longer can be fetched in some countries. Some sort of build-in VPN or proxy for opensubtitles might be a solution.

Anyway, hope to hear from you.