.sub subtitles not showing update or refund ?

Hi there, after upgrade to infuse pro , .sub subtitles not showing now, any updates coming ? Or you can refund ? Thanks

Were these added manually to Infuse, or were they embedded within the video?

Have you tried adjusting the subtitle encoding setting found in the Playback menu (tap gear icon while a video is playing).

Hi James,

I tried both way, embedded .idx mkv or separate .idx+.sub, none of them working.
Also .idx/.sub is graphic based subtitles and encoding setting won’t help. Please advise.

Ok, sorry about that.

If you’re able to open a support ticket and attach a sample .sub file you’re having trouble with it will help us track down what’s going on.

http://support.firecore.com/tickets/new