Spinning circle when getting video from Synology NAS

Platforms Apple TV
#1

When I click on any favorite folder to see videos from my Synology 218+ NAS, I often get a spinning circle (not the gear) and have to come out of Infuse back to the Apple TV 4K desktop, and then go back into Infuse again and it’s all ok.

When I get into the folder, Infuse plays any of my files up to 60g MKV’s

Does anyone know what the problem could be. The Apple TV and NAS are connected by ethernet.

#2

Do you have the MAC address for the NAS entered in the Advanced options for that share?

What protocol are you using to connect with? SMB, FTP, DLNA, etc.

#3

Thanks for the quick reply.

I’m using NFS and the MAC addresses were not entered in the advanced option, but they are now. Hope that will make a difference.

#4

If you still run into problems disable any sleep options on your NAS.