Some video files won't play

Video Playback
1

This is a repost from June last year. Hoping someone may have solved this issue by now.

Setup:
2TB WD My Passport - plugged into
Apple Airport Extreme v 6.3.6 - streaming via SMB to
ATV4 using Infuse 5.5.2 Pro (as of this writing)

Issue:
Certain files don’t play and result in the message “An error occurred loading this content.”

Notes:
Infuse will fetch proper artwork and full description.*
Problem files won’t display video time length, file type, encoding and screen dimension.*

*see attachments

Other info:
Problem files show as 0KB in KODI even if they are full sized on the hard drive
Both my 2TB WD My Passport and back-up both show real files sizes.
The same files play via VLC on my Mac.

I tried exporting to different file types and replacing the files to no result.

Any help would be fantastic! Cheers

img_3637.jpg
img_3637.jpg1000×750 376 KB

img_3640.jpg
img_3640.jpg1000×750 466 KB

img_3641.jpg
img_3641.jpg1000×750 522 KB

2

Sorry about that, it could be related to something specific about this file.

Any chance you could upload a sample we could review here?

3

Hi James,
I’m getting an error on upload. It times out at about 75%. Is there a cap on how large the file should be?
Speak to you soon.
-Sully

4

File uploads up to 20GB are supported. Maybe try again in a little while?

Thanks.

5

Hi again James,
The file is only 10Mb. I just sent you a message with a link. Speak to you soon.

-Sully