I purchased the black atv and I apparently bought the wrong one. I should have purchased the atv flash original. I never downloaded the program or anything. I have called several times and sent messages and have had no success getting answers in regards to a return. I need to return this and purchase the right program. I read that you can do a return within 30 days. However I have been over a week trying to do this and no one returns my calls or my messages whether they are voice mail or email, twitter, etc. This is becoming very frustrating. Can someone please help me.???