Remote access via FTP results in "Empty Folder"

I’ve been travelling and Internet access is often shockingly good. I began to wonder, can I bring an Apple TV and access my files remotely with Infuse?

I have a Synology NAS at home. I’ve configured it to allow FTP access.

If I access my NAS remotely using the ftp via command line or an iOS FTP utility (like FTP Client Pro) everything seems fine. I can navigate to my “video” share and then go through the directory tree and see all my movies. I can download them without issue.

However, if I login via Infuse, I can navigate to my “video” share, see the top level directories, pick one (like “Feature Films”), and then it says “Empty Folder” and “Move along, nothing to see here.”

Same behavior from Infuse for iOS on my iPad trying to add a movie.

I’m using the same login credentials for the FTP apps and Infuse.

Any idea why Infuse doesn’t see my movie files? I’m not positive I’ll be remotely able to stream them via FTP but thought it was worth a shot.

I jumped the gun on posting. A little more Googling and I believe I found the answer.

In the Synology Control Panel, under File Services, FTP, set UTF-8 encoding to Auto. (It was set to Disable when Infuse didn’t work.)

Remarkably, streaming over the Internet via FTP to my NAS in Chicago largely works from the Airbnb I’m staying at in New York city. Every now and then, there’s a pause with a spinner, but 98% of the time it’s streaming my video files across the Internet.


We fixed the UTF-8 issue a few versions back, so happy to hear it’s working on Auto now. :slight_smile: