Problem with 4K Videos on the new Apple TV 4K

Hi

I have a AppleTV 4K from 2017. All Videos with Infuse plays without Problems. With the Apple TV 4K from 2021 and Infuse i have Problems to play the same Videos. First it was Stuttering and then stop playing . After some Seconds i get some more Frames and Stop again.
I get the Videos from an SMB Share. When i use it over Emby Share i have the same Problems.
Here are Details from the Video

General
Unique ID : 292592376546988888386672646623775836359 (0xDC1F3DF060C465AAF3ADC637294E48C7)

Format : Matroska
Format version : Version 4
File size : 51.3 GiB
Duration : 2 h 23 min
Overall bit rate mode : Variable
Overall bit rate : 51.3 Mb/s
Encoded date : UTC 2022-01-04 18:01:46
Writing application : mkvmerge v64.0.0 (‘Willows’) 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4
Cover : Yes
Attachments : TeamQfG-Original Release.png / cover.jpg

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 23 min
Bit rate : 45.4 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.228
Stream size : 45.4 GiB (88%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2

Audio #1
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Format profile : Blu-ray Disc
Codec ID : A_EAC3
Duration : 2 h 23 min
Bit rate mode : Constant
Bit rate : 1 024 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 1.02 GiB (2%)
Title : Deutsch Dolby Digital Plus 7.1 (UHD Blu-ray)
Language : German
Service kind : Complete Main
Default : Yes
Forced : No

Audio #2
ID : 3
ID in the original source medium : 4352 (0x1100)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 23 min
Bit rate mode : Variable
Bit rate : 4 115 kb/s
Maximum bit rate : 6 693 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 4.11 GiB (8%)
Title : English Dolby TrueHD Atmos 7.1 (UHD Blu-ray)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 13
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #3
ID : 4
ID in the original source medium : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Format settings : Dolby Surround EX
Codec ID : A_AC3
Duration : 2 h 23 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 655 MiB (1%)
Title : English Dolby Digital 5.1 (UHD Blu-ray)
Language : English
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray

Text #1
ID : 5
ID in the original source medium : 4782 (0x12AE)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 14 min
Bit rate : 40 b/s
Count of elements : 6
Stream size : 40.0 KiB (0%)
Title : Deutsch Forced (PGS)
Language : German
Default : No
Forced : Yes
Original source medium : Blu-ray

Text #2
ID : 6
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 14 min
Bit rate : 8 b/s
Count of elements : 3
Stream size : 8.51 KiB (0%)
Title : Deutsch Forced (VobSub)
Language : German
Default : No
Forced : Yes

Text #3
ID : 7
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 14 min
Bit rate : 0 b/s
Count of elements : 3
Stream size : 56.0 Bytes (0%)
Title : Deutsch Forced (SRT)
Language : German
Default : No
Forced : Yes

Text #4
ID : 8
ID in the original source medium : 4772 (0x12A4)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 13 min
Bit rate : 29.6 kb/s
Count of elements : 2508
Stream size : 28.1 MiB (0%)
Title : Deutsch (PGS)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray

Text #5
ID : 9
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 13 min
Bit rate : 6 519 b/s
Count of elements : 1256
Stream size : 6.20 MiB (0%)
Title : Deutsch (VobSub)
Language : German
Default : No
Forced : No

Text #6
ID : 10
ID in the original source medium : 4768 (0x12A0)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 22 min
Bit rate : 32.9 kb/s
Count of elements : 3074
Stream size : 33.5 MiB (0%)
Title : English SDH (PGS)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Text #7
ID : 11
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 22 min
Bit rate : 7 228 b/s
Count of elements : 1537
Stream size : 7.35 MiB (0%)
Title : English SDH (VobSub)
Language : English
Default : No
Forced : No

Menu
00:00:00.000 : en:Chapter 01
00:08:51.113 : en:Chapter 02
00:16:05.381 : en:Chapter 03
00:27:16.343 : en:Chapter 04
00:35:59.323 : en:Chapter 05
00:41:02.710 : en:Chapter 06
00:48:19.938 : en:Chapter 07
00:54:01.154 : en:Chapter 08
01:04:05.341 : en:Chapter 09
01:15:56.677 : en:Chapter 10
01:21:21.126 : en:Chapter 11
01:34:59.860 : en:Chapter 12
01:40:00.744 : en:Chapter 13
01:48:15.280 : en:Chapter 14
02:02:02.189 : en:Chapter 15
02:13:09.272 : en:Chapter 16

Welcome to the forum!

First, how is the new ATV connected to the LAN? WiFi,Ethernet?

Which SMB protocol are you set for in Infuse? Auto, 3, 2, 1, Legacy?

What do you get when you run a speed test in Infuse for that video? What does the graph look like?

Connect via NFS if possible

1 Like

HI

The ATV is connected over LAN Ethernet 1GB/s. SMB is Auto. The Network Test is 65 MBit/s .
I have the Problems only with the new ATV from 2021. This is also the second one i use. Maybe this Version of ATV have a problem with a share on a Windows10 Machine. I will try a share from a Mac OSX

I think i have found the Problem. The newer ATV have a problem with the Ubiquity Switches. The older ATV make the Speed Test with 400 Mbit/s . The newer 65 Mbit/s. I have connect them on the same Cable. Strengh

The AppleTV 4k 2021 only connect with 100MBit/s with the Switch. Thats the Problem.
The AppleTv 4k 2017 connect with 1GB/s. i use some switches from Ubiquity .

Ok Problem is solved. Amazon send me the false AppleTv. I have orderd the AppleTV 4K 2021. They send me the AppleTV HD 2021. I don´t know there are exist an Apple TV HD 2021. The Apple TV HD 2021 have only a 100Mbit/s Ethernet Port.

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