Problem with 4K videos on ATV

I have the same problem, have you found a solution?

Welcome to the forum!

Could you run the problem video throught mediainfo and post the results here?

Hi Bullseye,

thank you for the quick reply!

It does e.g. not work on the following videos:

Format : Matroska
Format version : Version 4
File size : 88.4 GiB
Duration : 2 h 15 min
Overall bit rate mode : Variable
Overall bit rate : 93.5 Mb/s
Movie name : Uncut.Gems.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT
Encoded date : UTC 2021-11-24 13:38:16
Writing application : mkvmerge v63.0.0 (‘Everything’) 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4

Video
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, dvhe.07.06, BL+EL+RPU, Blu-ray compatible / SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 15 min
Bit rate : 84.2 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.424
Stream size : 79.6 GiB (90%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 233 cd/m2
Original source medium : Blu-ray

Audio #1
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 15 min
Bit rate mode : Variable
Bit rate : 4 078 kb/s
Maximum bit rate : 7 071 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 3.85 GiB (4%)
Title : TrueHD 7.1 Atmos
Language : English
Default : Yes
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 11
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #2
ID : 3
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 2 h 15 min
Bit rate mode : Variable
Bit rate : 4 304 kb/s
Channel(s) : 8 channels
Channel layout : C L R LFE Lb Rb Lss Rss
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 4.07 GiB (5%)
Title : DTS-HD MA 7.1
Language : English
Default : No
Forced : No

Audio #3
ID : 4
ID in the original source medium : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 15 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 619 MiB (1%)
Title : DD 5.1
Language : English
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray

Audio #4
ID : 5
ID in the original source medium : 4353 (0x1101)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 15 min
Bit rate mode : Constant
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 186 MiB (0%)
Title : DD 2.0
Language : English
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray

Text #1
ID : 6
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 9 min
Bit rate : 99 b/s
Count of elements : 2285
Stream size : 93.8 KiB (0%)
Language : English
Default : Yes
Forced : No

or

Format : Matroska
Format version : Version 4
File size : 14.1 GiB
Duration : 1 h 45 min
Overall bit rate mode : Variable
Overall bit rate : 19.2 Mb/s
Encoded date : UTC 2018-03-02 17:03:10
Writing application : mkvmerge v19.0.0 (‘Brave Captain’) 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 45 min
Bit rate : 12.0 Mb/s
Width : 3 840 pixels
Height : 1 608 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.081
Stream size : 8.78 GiB (63%)
Writing library : x265 2.6+49-7219376de42a:[Windows][GCC 6.3.0][64 bit] 10bit
Encoding settings : cpuid=1173503 / frame-threads=4 / numa-pools=16 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x1608 / interlace=0 / total-frames=151097 / level-idc=51 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=1 / keyint=24 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / radl=0 / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / no-strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / weightp / no-weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=crf / crf=17.0 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=160000 / vbv-bufsize=160000 / vbv-init=0.9 / crf-max=0.0 / crf-min=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=1 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(10000000,0) / max-cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / hdr / hdr-opt / no-dhdr10-opt / analysis-reuse-level=5 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-mv-type=0 / copy-pic=1
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0000 cd/m2, max: 1000 cd/m2

Audio #1
ID : 2
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 1 h 45 min
Bit rate mode : Variable
Bit rate : 6 434 kb/s
Maximum bit rate : 8 217 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 4.72 GiB (34%)
Language : English
Default : Yes
Forced : No
Number of dynamic objects : 13
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 1 h 45 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 481 MiB (3%)
Service kind : Complete Main
Default : No
Forced : No

Text #1
ID : 4
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 44 min
Bit rate : 44.8 kb/s
Count of elements : 3426
Stream size : 33.4 MiB (0%)
Language : English
Default : No
Forced : No

Text #2
ID : 5
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 44 min
Bit rate : 36.8 kb/s
Count of elements : 2366
Stream size : 27.5 MiB (0%)
Language : French
Default : No
Forced : No

Text #3
ID : 6
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 44 min
Bit rate : 34.9 kb/s
Count of elements : 2242
Stream size : 26.0 MiB (0%)
Language : Spanish
Default : No
Forced : No

Thank you for your support!

EDIT:
I ran system diagnostics which gave me code AN6HP with which I opened ticket #140211

Thanks for the info, could you give some details on what problem you are seeing with each? Are you seeing a different issue on different devices? If so what are you seeing on each and what model of device?

Thank you!

The problem is the same for both videos:
they for about 1-2 seconds, then halt while the audio keeps playing. After 10 to 20 sec. the video picks up again for a couple of seconds and plays stuttery before coming to a halt again.
It only affects the appleTV, streams to an iPhone 12 Pro work flawlessly with the same video material.

Usually the ATV is hard wired but the problem also exists via WIFI. transfer rates are in the 450 Mbps.

Have you tried setting the Streaming Cache setting in Infuse to Legacy?

I moved your posts to a different thread since your problem was different than the original post in the other one.

This thread appears to be the same issue as what you’re seeing. You may want to read through it to see where things are at right now.

Yes, unfortunately I did not notice any effect

What is your Apple TV model ?

2021 32 Gb

EDIT:

2021 32 GB 4k

@Axl2021 I deleted your post linking to the other thread. That is the thread I moved @Buehca posts from. If you read the first post in this thread you will see that the problems with video freeze and audio continuing are similar.

I would like to sincerely apologize, when I bought my ATV, I must have grabbed the HD not the 4k version. I just noticed. No wonder it does not play 4k Material.

Please excuse the inconvenience and thank you again for the great support!

1 Like

I moved everything to a new thread so we can close it out without causing problems with the other threads. :wink:

Thanks for checking and keeping us posted!

EDIT TO ADD: Hope you can return it and get the 4K version! :wink:

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Thanks for pointing that out. I was curious why my 2021 ATV 4K kind of solved the issue.

So you too had an ATV 4 “HD” and not the ATV4 “4K” version causing your problems in the other thread until you purchased the new 2021 4K version?

I have a 2017 ATV 4K having the issue. I picked up the 2021 ATV 4K and the issue is now gone.

Sorry didn’t notice that the threads were unmerged.

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