Problem playing videos

I am getting a similar issue to this. I select the next episode of a show. I get a black screen and the wait graphic, then after a few seconds, it skips to the next show, black screen, wait, skip, repeat. This happens on macOS, iPadOS and, iOS.

I am connected over ethernet or wifi to a PLEX server.

What type of files are these? AVI, MKV, MP4, etc.

Do they play with other players like VLC?

Could you run one of the files that won’t play through mediainfo and post the results here?

Do any files play in Infuse for you?

Edit to add:

Just to cover all the bases, what version number of Infuse are you running and is it the Pro or the free?

Same problem here screen stay black for a few seconds before fully starting a tv show some work with no issues while it will stay black for other ones for a few second before fully starting

This is a different issue from the original post but yours sounds like it may be normal since it may take a second or two to buffer enough to play the video. Yours sounds like normal for many cases.

Also if you have match frame rate on then TVs will often have a delay in switching.

What type of files are these? AVI, MKV, MP4, etc. <<These ones are all MKVs

Do they play with other players like VLC? <<Yes. I can right click on one of the MKVs and select “Open with VLC” and they start right up

Could you run one of the files that won’t play through mediainfo and post the results here? <<Sure*

General
Unique ID : 195054716837031176679101601036680161168 (0x92BE2C07DDF4CF3C483FE484D35DE790)
Complete name : /Volumes/PLEX/SHOWS/Star Trek - Deep Space 9/Season 4/Star Trek DS9 - S04E11 - Homefront.mkv
Format : Matroska
Format version : Version 4
File size : 248 MiB
Duration : 43 min 35 s
Overall bit rate : 796 kb/s
Encoded date : UTC 2015-12-08 12:18:13
Writing application : mkvmerge v8.6.1 (‘Flying’) 64bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4 / Lavf55.12.0
Attachments : TAG.png

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L3@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 43 min 35 s
Bit rate : 501 kb/s
Width : 720 pixels
Height : 576 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 25.000 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.048
Stream size : 156 MiB (63%)
Writing library : x265 1.5:[Windows][GCC 4.7.0][32 bit]
Encoding settings : wpp / ctu=64 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / no-fast-cbf / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / fast-intra / open-gop / interlace=0 / keyint=250 / min-keyint=25 / scenecut=40 / rc-lookahead=15 / bframes=4 / bframe-bias=0 / b-adapt=0 / ref=2 / weightp / no-weightb / aq-mode=1 / aq-strength=0.00 / cbqpoffs=0 / crqpoffs=0 / rd=2 / psy-rd=0.00 / psy-rdoq=0.00 / signhide / lft / sao / no-sao-non-deblock / b-pyramid / cutree / rc=2 / pass / bitrate=500 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.601 PAL
Transfer characteristics : BT.709
Matrix coefficients : BT.601

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 43 min 35 s
Bit rate : 256 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Delay relative to video : -21 ms
Stream size : 79.7 MiB (32%)
Title : Surround
Language : English
Default : Yes
Forced : No

Text #1
ID : 3
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 3 655 b/s
Count of elements : 605
Stream size : 1.11 MiB (0%)
Language : Danish
Default : No
Forced : No

Text #2
ID : 4
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 4 347 b/s
Count of elements : 606
Stream size : 1.32 MiB (1%)
Language : German
Default : No
Forced : No

Text #3
ID : 5
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 8 s
Bit rate : 4 068 b/s
Count of elements : 614
Stream size : 1.23 MiB (0%)
Language : English
Default : No
Forced : No

Text #4
ID : 6
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 3 671 b/s
Count of elements : 607
Stream size : 1.12 MiB (0%)
Language : Spanish
Default : No
Forced : No

Text #5
ID : 7
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 3 955 b/s
Count of elements : 606
Stream size : 1.20 MiB (0%)
Language : French
Default : No
Forced : No

Text #6
ID : 8
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 3 828 b/s
Count of elements : 606
Stream size : 1.16 MiB (0%)
Language : Italian
Default : No
Forced : No

Text #7
ID : 9
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 29 s
Bit rate : 3 628 b/s
Count of elements : 603
Stream size : 1.10 MiB (0%)
Language : Dutch
Default : No
Forced : No

Text #8
ID : 10
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 23 s
Bit rate : 3 179 b/s
Count of elements : 457
Stream size : 987 KiB (0%)
Language : Norwegian
Default : No
Forced : No

Text #9
ID : 11
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 43 min 28 s
Bit rate : 3 065 b/s
Count of elements : 457
Stream size : 976 KiB (0%)
Language : Swedish
Default : No
Forced : No

Text #10
ID : 12
Format : VobSub
Muxing mode : zlib
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 42 min 8 s
Bit rate : 4 075 b/s
Count of elements : 615
Stream size : 1.23 MiB (0%)
Language : English
Default : No
Forced : No

Menu
00:00:00.000 : :Chapter 1
00:05:40.240 : :Chapter 2
00:11:58.600 : :Chapter 3
00:17:03.640 : :Chapter 4
00:22:02.440 : :Chapter 5
00:26:58.280 : :Chapter 6
00:34:41.880 : :Chapter 7
00:37:46.560 : :Chapter 8

Do any files play in Infuse for you? <<Yes. And sometimes even these ones do, but more often they do not.

Edit to add:

Just to cover all the bases, what version number of Infuse are you running and is it the Pro or the free? **<<Most recent versions on all my devices. Yes, I paid for Pro :confused: **

Yes that is generally the case but having the version number helps track this and for others to compare on these forums in the future.

Are you saying that the files don’t play at all? It just fails to play then tries to go to the next episode?

Anyways what stands out to me here is that this is a 2015 encode of hevc which would be pretty early in that format. I wonder if you could use handbrake to re-encode this and see what happens.

@james I think the latest update is bugged. I too cannot play any videos. Every video that I try to play takes like a minute to load, plays for 10 seconds and then stops. Alos another user brought up same issue Slow to load and choppy 4k playback

Sorry. Your explanation makes complete sense.

macOS: Version: 7.3.4024
iOS: 7.3.5 (4024)
iPadOS: 7.3.5 (4024)

I think the old MKV conversions were the problem. I ran one episode through Handbrake and even before it was done I could open it right up and start playback.

Thanks for that insight. Not to hard to run the shows that exhibit this problem through Handbrake overnight (or anytime really since the M1 Mac can handle it just fine).

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