First off thanks for the awesome media player, and I’m a happy customer of the lifetime pro version.
Apologies if this is a known issue or duplicate post. I spent some time searching, and I don’t think this variation hasn’t quite hasn’t come up. I also contacted support several days ago without a response yet.
First for background, I’m using the latest Infuse as a client to a the latest Plex Media Server, and this error occurs consistently across iOS/iPadOS, macOS, and tvOS. The first party Plex clients do not have playback errors on the same content. This issue has occurred for the last >6 months, and I’ve been vigilant about updates hoping this gets resolved. It occurs irrespective of content type (e.g., SDR files, HDR files, etc.)
The specific issue is when a) a particular TV show episode or movie has multiple files associated in PMS, b) only one file remains on the local storage as the others were deleted, and c) the PMS trash hasn’t been emptied it yet.
When Infuse attempts to play the content in these situations, it asks which version to play. I select the correct version, and then it presents the error “An error occurred: An error occurred loading this content” and is unable to play. (I’m also certain it’s the correct version, as when selecting the other options presented, Infuse correctly presents an error about the file being deleted.) When I go to the PMS and empty the trash, and then go back to Infuse to play, the file plays back correctly.
This was not always an issue with Infuse. I can’t say with which version for this started happening, but I think it was >6 months ago.
Appreciate the help investigating and resolving this. The workaround is to empty trash on the server, but that quite inconvenient when away from my server.
Looking ahead, once this issue is resolved, it would be ideal for Infuse to be smarter about picking versions. If all but one version of the file is not available / is deleted, it should only play the available version without prompting the user.