Plex No Longer Working

Since the 6.1.8 update, my Plex shares have stopped working. I get the message “An error occurred. Sorry, Infuse encountered an error while trying to connect.” I was watching a movie and stopped to make dinner. I come back, see that there is an update for Infuse, install the update, then this message. It’s the same on iOS, too.

Anyone else having this problem?

1 Like

Sorry for the trouble.

One quick thing you can try is to walk through the ‘Connect to Plex’ steps again in Infuse > Settings > Shares. This will update the credentials for the Plex connection, which often times can help resolve issues like this.

Thanks for the reply.

I went through the authentication process, it accepts it, displays my folders, then the error message appears.

Would you mind sending in a quick report so we can look further into this?

It’s sent.

Support didn’t real seem to understand the problem.

6.2. Same problem

Did you try the suggested procedure James posted above?