Plex collections dont work?

In Plex, i have 13 collections with movies, like Bad boys, Mamma mia, Fast and furious etc.

But in Infuse - movies there is no collections shown at all? I have the collection setting in Infuse set to On but when choosing movies there is no collections shown. I can add collections as a favorite from library - but I want the collections to be seen in the movies section.

I have tried to remove Infuse and reinstall it. I have updated all metadata in Plex but it still dosen´t work.

Thanks in advance! :slight_smile:

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Is there anything listed when browsing to Infuse > Library > Movies > Collections?

All the 13 collections i have is shown when I browsning to Infuse > Library > Movies > Collections.

But if I go to Infuse > Movies, all movies who are supposed to be in a collection is all over the place instead of being in a collection.

Is the Movies icon on the home screen blue or orange?

Can you try browsing to Infuse > Library > Movies > All Movies?

For a bit of background, orange icons are simple folder favorites and won’t have things like Collections available.

If you want to re-add the Library ‘Movies’ favorite, you can do this by long-pressing on the ‘All Movies’ item in the Library, and select Add to Favorites.

The Movies icon is blue.

When browsing to Infuse > Library > Movies > All Movies - all movies are visible included the ones who are supposed to be in a collection - see picture.

Have you made sure Collections is turned on in the Infuse Settings under General?

I don’t use plex but this does cause Infuse to show only the collections for me.

Yes, I have checked, collections are on.

If i remove Plex and instead use Infuse via SMB-share - collections works.

Okay, since I don’t use Plex I was curious if that may be a factor. Thanks for checking! :+1:

Am I the only one with this problem?

If so, is there something wrong with my setup, or is Infuse the problem?

Plex server is running version 1.20.1.3252 and my Apple TV 4k is running tvOS 14 and Infuse 6.5.

@james I found this article, Streaming from Plex, Emby, and Jellyfin – Firecore

It was updaded 3 days ago and it says, Collections (coming soon). :roll_eyes:

Does Infuse support Plex collections or not?

@james I have found the cause of the problem.

If I use the Plex movie-agent when adding a movie library in Plex - collections in Infuse doesn’t work.

If I change the agent to The movie database - collection in Infuse works!

Are you serious? 27 days and still no response? I am and have been a paying customer for many years if you missed this.

Made a service request (# 129700) 24 days ago. No answer.

Why should I continue to pay for this?

This is very helpful, thanks.

We’re currently looking into this.

I can confirm this and have the same problem:
When using the new “Plex Movie Agent”, the “Movies” library shows all collection movies seperately in the wrong order. The “Collections” library shows collections, but when you click a collection the message “Empty Folder. Move along, nothing to see here” appears.
More info: Introducing the new Plex Movie agent - Metadata & Adding Files - Plex Forum

Thank you!

The movie database is the reason to why I don’t use Infuse alone, it’s no good with Swedish movies. Some Swedish movies I have in my library are recognized as German with German covers.

Is there a ETA on a fix? @james

Bumping this. I have exactly the same issue. Would love to stick to the new plex agent but collections are not correctly picked up by infuse…

Do you have any idea when it is fixed?

Plex collections in infuse have been completely whipped out for me. They don’t populate at all. I am using Plex’s new movie agent as well.

We’ve been looking into this, but can’t seem to replicate this here at all.

  1. Do these collections appear correctly in the Plex web UI?
  2. Do the movies have a collection tag when viewing the Edit pane in Plex?

Yes. I can tell you that this started happening after the recent Plex pass update. Although before the collections always seem to disappear when I added another movie and I had to use clear metadata function in infuse to get them back.

After I updated Plex this time I noticed a few collections missing again so I cleared the metadata and now they are all gone.