please help can't factory restore or update

can’t factory restore or update

when i hit factory restore it will do restart only and same for update

i try to fix it by reinstall the atv flash and after it restart i got the original menu only

when i ssh i can see all the atv flash software

please help

Have you tried this method yet?

yes i did it will do a restart also and put me back to the main menu

i try to do the below

but when i get to this (This will create an image (restore.img) of your original factory restore software on your ATV)

it will copy restore.img to my computer with only 44MB and when i try to mount it says damage and opened in recovery tried 3 times same problem

please i need support on this as soon as possible