Playback not working on iOS 15 w/ AirPods

664M5 Log Code. I am on iPadOS 15 and notice that playback is not possible on an HDR movie with my AirPods Pro connected. I hear the audio with a black screen. It works fine without the AirPods Pro

I have the beta installed on my ipad mini and I’m not having the same issue when using my Airpods Max. Tried several movies with HDR.

Are you interested by issues on iPadOS 15 beta too?
I had a black screen (but with the sound) and had to reboot to fix it (killing the app was not enough…)

Update : I recently upgraded to an M1 iPad Pro where I no longer face this issue.

In my mind I thought the 2020 iPad Pro I had was not able to playback a 7.1 or 5.1 Dolby ATMOS audio file with the iOS 15 Spatialize audio feature turned on.


I have an iPad Pro M1 12.9 with IOS 15 Beta 4 (3 also had the issue) and when i playback some mkv/mp4 files, i hear the sound playing but image freezes when airpods are connected.

When i disconnects them infuse 7 pro latest version works perfect but not with airpods pro

We’re currently looking into this issue.

If you have a chance, can you send in a report from your device (and post the code here)?

Hi James,

thank you for the quick feedback, i just sent the diagnostics by mail, this is the diagnostic code:

Diagnostics: XQ1DC

If you need more details or testing, do not hesitate to ask.

Thank you

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Today’s 7.2 release has a number of improvements in this area.

Please give it a try and let us know if you continue to see any issues.

Thanks for your patience.

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