Playback issue

Hey guys,

Really not trying to be annoying or anything but this problem keeps happening to me over the last couple of months, I was hoping it would eventually go away with the new updates but sadly it did not. I’ll post the mediainfo of the video down below, it seems to be happening only on this show.

Thanks
Tom

General
Unique ID                                : 339298051910789476536126110772240335692 (0xFF426D85EBCFD24366461F85559C434C)
Complete name                            : /Volumes/Media2/TV Shows/The Daily Show (1996) [imdbid-tt0115147]/Season 27/The Daily Show (1996) - S27E61 - 2022-02-17 - Janicza Bravo [WEBDL-1080p][8bit][x264][AAC 2.0]-KOGi.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 1.15 GiB
Duration                                 : 34 min 30 s
Overall bit rate                         : 4 752 kb/s
Writing application                      : mkvmerge v64.0.0 ('Willows') 64-bit
Writing library                          : libebml v1.4.2 + libmatroska v1.6.4

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 34 min 30 s
Bit rate                                 : 4 621 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.074
Stream size                              : 1.11 GiB (97%)
Writing library                          : x264 core 148
Encoding settings                        : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.15 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-3 / threads=32 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / paff=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=60 / keyint_min=23 / scenecut=0 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.75 / qpmin=10 / qpmax=51 / qpstep=4 / vbv_maxrate=5000 / vbv_bufsize=10000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:0.80
Language                                 : English
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 34 min 29 s
Bit rate                                 : 128 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 31.6 MiB (3%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 34 min 24 s
Bit rate                                 : 159 b/s
Count of elements                        : 868
Stream size                              : 40.2 KiB (0%)
Title                                    : English
Language                                 : English
Default                                  : No
Forced                                   : No

Also just to note that I have every settings checked corrected and latest tvOS/Infuse installed/re-installed all that nine yards so really ran out of options now.

Happy to upload the video too if that helps.

What’s the issue?

Please specify “every setting checked” and please let us know, what your actual problem with playing back these episodes is. Thanks!

Edit: What platform? Infuse for tvOS/macOS/iOS/…?

Sorry should have been more clear, problem is stuttering playback.

Honestly this kind of discussions has been going on here since last year so I assumed everyone should be already familiar with what I’m describing, but still, my bad.

Sorry the problem is stuttering playback.

Platform: tvOS

What I mean by every settings is that I’ve already checked that frame rate matching and dynamic range matching are both on, ample internet/LAN speed(950mbps+), no motion processing from the TV itself, latest software, resetting/restarting the app/system, etc.

EDIT: The problem is when playing back these episodes video stutters randomly while the audio plays fine.

So this only happens on the one file/show?

Have you tried a different encoder for this file/show?

Which ATV? 4 or 4K? If 4K which gen?

What do you get in the Infuse speed test for this file?

There have been numerous different causes for a single issue so just because it’s an often described symptom it doesn’t always equate to the same single problem.

If you’re only seeing this on a specific show with a specific encode then it’s probably a encoder issue but without knowing in detail what you have tried then it’s basically a new issue and we need to run through the common possible causes. :wink:

One more question, which streaming cache do you have Infuse set to? Auto or Legacy?

Thanks for the reply mate, yes, it’s only happening on this show so far.

I don’t have a version encoded in a different codec although I did noticed that the file plays just fine when turning off frame-rate matching, works every time.

My model is ATV 4K 2021.

Speed test on this exact file gave me 920mbps+ average.

As for the stream cache setting I have been experimenting with both auto and legacy for awhile now but it’s pretty obvious it happens on both settings.

Again I’m happy to provide the file for you guys to test:)

Can you upload one of these files so we can review it here?

Uploaded

The Daily Show (1996) - S27E61 - 2022-02-17 - Janicza Bravo [WEBDL-1080p][8bit][x264][AAC 2.0]-KOGi.mkv

Thanks!

Are you still seeing this in 7.3.5?

I just played a few minutes of your sample here and wasn’t able to observe any issues.

Just had a test and it seems like it’s been fixed!

Big thank you to the team!

Sorry James, I really hope I’m not being a pain in the ass hahah, however…was just trying to play 2001: Space odyssey and it won’t play it any more, was able to play it just fine before the update, did a speed test and no things wrong with ethernet either.

Every time I hit play the spinning circle shows up and keeps spinning until I quit playing, first time it happened I thought the file must have been updated by Radarr so I tried to refresh the metadata but that couldn’t seem to finish at all, unless I kill the app and restart it.

Played the same file on Mac has the same issue, all 7.3.5.

The only time it plays fine is from my iPhone, where I have the old 6.6.4 version installed.

Code: RKATE

Mediainfo:

Complete name : /Volumes/Media1/Movies/2001 A Space Odyssey (1968) [imdbid-tt0062622]/2001 A Space Odyssey (1968) [imdb-tt0062622][Remux-2160p][HDR][10bit][HEVC][DTS-HD MA 5.1]-FGT.mkv
Format : Matroska
Format version : Version 4
File size : 74.9 GiB
Duration : 2 h 28 min
Overall bit rate mode : Variable
Overall bit rate : 72.0 Mb/s
Movie name : 2001.A.Space.Odyssey.1968.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.5.1-FGT
Encoded date : UTC 2018-10-27 14:36:43
Writing application : mkvmerge v28.1.0 (‘Morning Child’) 64-bit
Writing library : libebml v1.3.6 + libmatroska v1.4.9
Cover : Yes
Attachments : small_cover.jpg / small_cover_land.jpg / cover.jpg / cover_land.jpg

Video #1
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 28 min
Bit rate : 62.2 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.313
Stream size : 64.6 GiB (86%)
Title : 2001.A.Space.Odyssey.1968.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.5.1-FGT
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 992 cd/m2
Maximum Frame-Average Light Level : 282 cd/m2

Video #2
ID : 2
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 28 min
Bit rate : 2 093 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.042
Stream size : 2.18 GiB (3%)
Title : 2001.A.Space.Odyssey.1968.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.5.1-FGT
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2

Audio #1
ID : 3
Format : DTS XLL
Format/Info : Digital Theater Systems
Commercial name : DTS-HD Master Audio
Codec ID : A_DTS
Duration : 2 h 28 min
Bit rate mode : Variable
Bit rate : 2 197 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 93.750 FPS (512 SPF)
Bit depth : 16 bits
Compression mode : Lossless
Stream size : 2.28 GiB (3%)
Title : 2001.A.Space.Odyssey.1968.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.5.1-FGT
Language : English
Default : Yes
Forced : No

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