PC wont recognise Device

When connecting the Micro USB cable to my PC I receive an error message claiming the device is not recognised. This is before I get a chance to use the remote and even if I do this is a waste of time. There appears to be a problem with the PC having a compatible driver. Displays error code 43. Can anyone help?

All sorted. This was the result of the cable not powering up the device effectively. It’s crucial that your Micro USB cable is capable of handling data transfer and power. Had to use the Power lead as  kick start however received a 1604 error. Tried again and manged to get it through the process without a hitch. Awesome interface. You guys rock.