No thumbnail even though metadata correct?

Platforms Apple TV
#1

I have two Apple TV 4K boxes, both running Infuse 6.4.3.

After the recent metadata outage, I spent a long time re-updating all of the metadata to show correct artwork.

This worked 100% fine on one box, but the other has a strange problem.

Some of the films show a blank black box on the library/wall, but when I click into the film itself the artwork is there.

I’ve tried to edit metadata again, but it still does not show the I,age on the wall.

Any ideas?

#2

We have a few more improvements coming in the 6.4.4 update which is due out soon.

#3

Thanks James.

I don’t think this is related to the version because the same thumbnails show up fine on my other ATV 4K with the same files.

#4

Did you try 6.4.4? It’s available and as James said, they have been working on issues over the last several releases. Just to cover the bases.