Movies color problem (see picture)

aboshab · October 26, 2023, 5:54am

Hello
Infuse iphone no proplem

Problem in Apple tv infuse
My tv samsung UA50TU8500UXZN 4k and hdr and hdr10+ and hdr10

I encountered many movies when played via infuse- the colors do not appear well

This is an example of a movie when played via (emby) and when played via (infuse)

emby

infuse

File size : 19.7 GiB
Duration : 1 h 51 min
Overall bit rate : 25.4 Mb/s
Frame rate : 23.976 FPS
Writing application : mkvmerge v77.0 (‘Elemental’) 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 51 min
Bit rate : 24.1 Mb/s
Width : 3 840 pixels
Height : 2 068 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.127
Stream size : 18.7 GiB (95%)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 1041 cd/m2
Maximum Frame-Average Light Level : 226 cd/m2

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 1 h 51 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 610 MiB (3%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

NC_Bullseye · October 26, 2023, 5:55am

Can you run this movie through mediainfo and post the results here?

aboshab · October 26, 2023, 6:22am

File size : 19.7 GiB
Duration : 1 h 51 min
Overall bit rate : 25.4 Mb/s
Frame rate : 23.976 FPS
Writing application : mkvmerge v77.0 (‘Elemental’) 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@High
HDR format : SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 1 h 51 min
Bit rate : 24.1 Mb/s
Width : 3 840 pixels
Height : 2 068 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.127
Stream size : 18.7 GiB (95%)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 1041 cd/m2
Maximum Frame-Average Light Level : 226 cd/m2

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 1 h 51 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 610 MiB (3%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

aboshab · October 26, 2023, 6:34am

A lot of movies had this problem

If you run it on another player or on the iPhone, there is no problem

aboshab · October 28, 2023, 6:45am

@james

james · October 28, 2023, 1:28pm

I have to ask, but do you have both of the Match Content options enabled?

If they are both on and the issue is still present would you be able to upload a sample video we can test here?

aboshab · October 28, 2023, 5:09pm

@james Yes enable Match Dynamic Range or Match Frame Rate

I will try to upload the video tomorrow Because of its large size

aboshab · October 29, 2023, 2:22am

@james I could not upload the file due to the large size of the file, and my uploading is bad and slow

james · October 29, 2023, 1:57pm

You can clip out few minutes of the video and upload that instead of having to send the entire thing.

Just be sure to test the sample to ensure it shows the same issue.

More info on doing this can be found here.

aboshab · November 13, 2023, 5:56am

The problem is when cutting the clip. . Quality is affected

james · November 13, 2023, 4:13pm

Not if you follow the steps in the guide linked above.

aboshab · November 15, 2023, 7:53am

@james The problem has been resolved

The solution: when you turn off an option
Match Dynamic Range

The colors of the film appear beautifully if the content is 4K HDR

But when you turn it on, the colors become bad

Does stopping it affect the quality of other films? Are there any problems when stopping it? Or speed of movement?

What do you advise me ? Why do the colors become bad when turned on in Dynamic Range some movies?

james · November 15, 2023, 7:04pm

Which mode (HDR, SDR, etc…) is the Apple TV in when the picture looks correct?

Do you have HDR10+ enabled on this Apple TV? It doesn’t look like that model TV supports HDR10+, so if it is enabled then it may cause playback issues when playing HDR10+ content like this video.

aboshab · November 15, 2023, 7:58pm

Apple TV latest version 3rd generation 128GB

And the latest update is TVOS 17

It supports HDR10+ and HDR

james · November 15, 2023, 8:12pm

Sorry, I meant the TV itself may not support HDR10+…just regular HDR10.

If you have HDR10+ enabled on the Apple TV then I would try and disable that.

It could also be related to an HDMI cable issue, so disabling HDR10+ would allow you to test that as well.

aboshab · November 16, 2023, 5:31am

The TV supports HDR10+
Tried turning it on or off

All experiments have been done

james · November 16, 2023, 1:21pm

Do you know what video output mode the Apple TV is in when the output is correct (when Match Content is disabled)?

Do you know what video output mode the device is switching to when it is incorrect (when Match Content is enabled)?

aboshab · November 16, 2023, 2:21pm

I didn’t understand . . Do you mean quality?

james · November 16, 2023, 3:59pm

When the Match Content options are on, the Apple TV will adjust the video output (Dynamic Range and Frame rate) to match the video which is being played.

If having these options on is leading to issues for you, then it’s possible the output mode the Apple TV is switching to is not compatible with the device(s) connected to the Apple TV. This could be caused by any link in your pipeline (EG HDMI cable, TV, AV receiver, or other devices in use).

To isolate the cause and troubleshoot further, it would be helpful to know.

What output mode the Apple TV is set to in the Video and Audio Settings (IE 4K SDR)
Does disabling the HDR10+ option on the Apple TV have any effect?
Does enabling Frame Rate matching but keeping Dynamic Range matching off have any effect?

aboshab · November 24, 2023, 10:27am

the situation
4k sdr 60
Even when I put it in 4k HDR (HDR10+) the problem persists

Also, matching the tires when they are turned off or on does not make any difference

The problem is only when dynamic mode is on