The seemingly undamaged files which are playable by VLC are not showing up with Infuse Pro (I’ve gone “pro” just to be able to watch them in particular). Here’s the MediaInfo information, which I’ve purchased too, trying to get the issue nailed. Any help please?
General
Unique ID : 174446409403736268837252466986842844242 (0x833D2806F4E2D06A89321486BDBBEC52)
Complete name : my_file.mkv
Format : Matroska
Format version : Version 2
File size : 4.98 GiB
Duration : 1h 5mn
Overall bit rate : 10.9 Mbps
Encoded date : UTC 2016-10-03 07:40:56
Writing application : mkvmerge v7.9.0 (‘Birds’) 64bit
Writing library : libebml v1.3.1 + libmatroska v1.4.2
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 5mn
Bit rate : 10.3 Mbps
Width : 1 920 pixels
Height : 1 074 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.200
Stream size : 4.72 GiB (95%)
Writing library : x264 core 148 r2705+54 9f484c1 t_mod_Custom [8-bit@all X86_64]
Encoding settings : cabac=1 / ref=4 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=11 / psy=1 / fade_compensate=0.00 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=24 / lookahead_threads=4 / sliced_threads=0 / nr=0 / decimate=0 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=8 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=0 / crf=17.0000 / qcomp=0.60 / qpmin=0:0:0 / qpmax=69:69:69 / qpstep=4 / vbv_maxrate=62500 / vbv_bufsize=78125 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / pb_ratio=1.30 / aq=3:0.80 / aq-sensitivity=10.00 / aq-factor=1.00:1.00:1.00 / aq2=0 / aq3=0
Language : English
Default : Yes
Forced : No
Color range : Limited
Matrix coefficients : BT.709
Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Codec ID : A_AC3
Duration : 1h 5mn
Bit rate mode : Constant
Bit rate : 192 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Frame rate : 31.250 fps (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 89.8 MiB (2%)
Language : Russian
Service kind : Complete Main
Default : Yes
Forced : No
Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Codec ID : A_AC3
Duration : 1h 5mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Frame rate : 31.250 fps (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 180 MiB (4%)
Language : English
Service kind : Complete Main
Default : No
Forced : No
Text
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 1h 2mn
Bit rate : 75 bps
Count of elements : 699
Stream size : 34.6 KiB (0%)
Language : Russian
Default : No
Forced : No