It sounds like thetvdb may be having issues again with their database. They are aware of the slowness and are working on it and also reports of not finding metadata.
Please give it a few days to see if they can get it worked out. You may have to try an edit metadata to get the new info to load.
A quick update, thetvdb is still working on stabilizing the API and things should start to improve. Keep checking on the edit metadata and hopefully everything should be back to normal soon.
it appears that i am only having this issue on my AppleTv 4k (running the newest infuse) where as my older apple Tv is working fine and is fetching the metadata perfectly
Things should be getting close to normal. They have been tuning the API a bit and the slowness or lack of metadata for TV shows should be getting better.
Not for sure just yet but TheTVDB may be experiencing a few hiccups today (April 4th) so we’ll have to give them a bit to get the train back on the tracks.
Unfortunately no, they are usually fairly responsive but given it’s the weekend and throw in a global pandemic and I guess we’ll have to play the waiting game.
You can also check the Infuse API status here https://stats.fireco.re/ which is referenced at the bottom of most of the Infuse web pages under Links “Status”
FYI, the status of thetvdb (and the other web based devices that Infuse uses) can be viewed if you click on the ‘status’ link which is at the bottom left of all forum postings.