Metadata cache keeps clearing!

Following on from the user polls posted by @munpip214 … here’s one of my own, that might help narrow down who is affected and why, and the effectiveness of known mitigation factors:

Part 1

Have you recently experienced a metadata deletion?
  • Yes, on all my Apple TVs
  • Yes, but only on one or more of my Apple TVs
  • No
  • If yes, Did you recently take any measures recommended above to free up space on your device?
  • If no, Did you recently take any measures recommended above to free up space on your device?

0 voters

Please only submit answers to the followings polls which apply to your specific AppleTV device(s) — do not participate in both polls unless you answered “Yes, but …” above, and then only answer each based on the status of your specific device(s) that either have or haven’t recently deleted their Infuse metadata caches. Thanks!


Part 2
ONLY PARTICIPATE IF YOU ANSWERED YES on Part 1.

If you have recently experienced a database deletion:
  • Did you disable screensaver downloads?
  • Did you manually delete unused apps, or allow tvOS to automatically offload unused apps?
  • Did you fill your Apple TV with apps (until no more could be installed) to force deletion of all volatile cached content, or delete all apps and reset your Apple TV?
  • OR did you reset your device but not first delete all apps; and did you resync their cached content from iCloud?
  • Do you use gaming or business apps that cache large amounts of data?
  • Do you download media content to your AppleTV for offline viewing?
  • Do you use Infuse iCloud Sync?
  • Is Infuse set to Pre-Cache Images?
  • Infuse metadata cache: < 2 GB
  • Infuse metadata cache: ≈ 2 GB to 4GB
  • Infuse metadata cache: ≈ 4 GB to 8GB
  • Infuse metadata cache: > 8 GB
  • AppleTV HD (2015) 32GB
  • AppleTV HD (2015) 64 GB
  • AppleTV 4K (1st generation - 2017) 32 GB
  • AppleTV 4K (1st generation - 2017) 64 GB
  • AppleTV 4K (2nd generation - 2021) 32 GB
  • AppleTV 4K (2nd generation - 2021) 64 GB
  • AppleTV 4K (3rd generation - 2022) 64 GB
  • AppleTV 4K (3rd generation - 2022) 128 GB

0 voters


Part 3
ONLY PARTICIPATE IF YOU ANSWERED NO on Part 1.

If you haven’t recently experienced a database deletion:
  • Did you disable screensaver downloads?
  • Did you manually delete unused apps, or allow tvOS to automatically offload unused apps?
  • Did you fill your Apple TV with apps (until no more could be installed) to force deletion of all volatile cached content, or delete all apps and reset your Apple TV?
  • OR did you reset your device but not first delete all apps; and did you resync their cached content from iCloud?
  • Do you use gaming or business apps that cache large amounts of data?
  • Do you download media content to your AppleTV for offline viewing?
  • Do you use Infuse iCloud Sync?
  • Is Infuse set to Pre-Cache Images?
  • Infuse metadata cache: < 2 GB
  • Infuse metadata cache: ≈ 2 GB to 4GB
  • Infuse metadata cache: ≈ 4 GB to 8GB
  • Infuse metadata cache: > 8 GB
  • AppleTV HD (2015) 32GB
  • AppleTV HD (2015) 64 GB
  • AppleTV 4K (1st generation - 2017) 32 GB
  • AppleTV 4K (1st generation - 2017) 64 GB
  • AppleTV 4K (2nd generation - 2021) 32 GB
  • AppleTV 4K (2nd generation - 2021) 64 GB
  • AppleTV 4K (3rd generation - 2022) 64 GB
  • AppleTV 4K (3rd generation - 2022) 128 GB

0 voters

Feel free to explain any answers below if you believe additional connect would be helpful.