Metadata cache keeps clearing!

You must have something else on there that is filling it up. What other apps do you have and have you disabled Apple screensavers?

Tracking disk usage on the Apple TV can get a little bit tricky.

Most people aren’t checking disk space usage on a regular basis. What usually happens is this message would appear in Infuse, and then someone would use an app to check the free disk space. The problem here is the disk space is being checked after the Apple TV has already cleared app data…so having lots of free space is expected at this point.

Apps like Infuse get a very small amount of space (~500kb) which will never get purged, and everything else is at risk if the system decides it’s running low on space.

The apps we’ve seen which tend to be the biggest offenders are IPTV (or similar) apps which seem to cache an unlimited amount of data to store on disk. Using these for an extended period of time can fill up the entire disk, and cause the ATV to wipe out other data.

Some people have also reported disabling automatic screensaver downloads can help reduce the frequency of this happening, but I have always kept these enabled on multiple Apple TVs without having any issues, so your YMMV.

Lastly, recent versions of Infuse make use of iCloud to cache many details about your library, so even if this does occur the recovery time is much quicker compared to scanning a full library for the first time. More info on what is synced to iCloud can be found here.

I have about 20 apps. According to “Storage Management”, the largest app takes 100MB. I don’t see how that can be trusted. The most space I could be using then is about 2GB!

I have not disabled screensavers.

Most likely it is only showing the app size but not the data that each app is consuming. Can you list the 3rd party apps you have?

Thanks for the explanation.

I don’t know what “lots of free space” would be because AppleTV doesn’t even tell us how much space is available. Their “Storage Management” is useless. It reports app sizes but obviously not what app data is using.

However, I certainly wonder why only Infuse is having its data purged.

I think you seriously need to consider using external storage (like SMB) for this kind of stuff. I don’t use iCloud and I’m not interested in using it. All my data is on a local network server, as I suspect is the case with most Infuse users. It makes sense to use that space, if the AppleTV storage is limited and volatile.

A post was split to a new topic: Long time to scan new plex share

I don’t have this issue with Plex or Channels. I’ve used both to manage my media and the artwork is always present. It’s pretty much a guarantee that every time I use Infuse, it has to rebuild my metadata. Even with iCloud enabled, it still takes almost 5 minutes before I have everything back.

I’ll exclusively use Channels until this gets resolved. Channels allows me to pull in my live tv with a full guide, my movie and tv libraries, and personal video library.

I hope Infuse can figure this out but I’m not confident it will. This post is old and there hasn’t been any movement on it in quite some time.

This app has been mentioned several times on the forum and most likely the reason why infuse cache keeps getting reset. Might not be able to easily run all three. Is this on 32 or 64GB?

It’s occurred on all 5 of my Apple TV’s, including the 64GB.

I don’t disagree that other apps, specifically Channels, could eat up the storage, but I don’t have this issue with any other apps having metadata reset - it’s only Infuse.

Would you say infuse is used more or less than the other apps? I don’t think Apple TV wipes out every offender. Just enough to get to its magic unknown amount.

What other apps do you have that store metadata on the ATV?

I tried using it exclusively initially, but kept running into the metadata reset issue. It doesn’t get used at all now until this gets fixed.

The metadata will redownload if I leave the app open for about 5-10 minutes, but my custom collection cover art doesn’t and I always have to manually navigate to the folder with my saved artwork and reattach it.

Without looking through all the apps I have installed, I couldn’t tell you. I do know that I don’t have issues with any of the others. I believe it’s because they don’t store the metadata on the Apple TV itself. They all load up pretty quick and the info is always there.

Also got meta data error, second time now. FH311 submitted.

Assuming this is on an ATV, what model and disc size? 32 or 63GB? Have you checked to see how much disc space you have left with one of the second party disc space apps?

64G, any suggestions on which apps to use?

I don’t think there’s much difference, I only use the free ones and they tell enough to know when your getting tight on space.

There’s one called “Space Left” that’s free and another is “TV Info” that is free but also has in app purchases. I’ve used this one (TV Info) for a while and it’s fine for what I need in the free version.

Both will tell you how much disc space is available and how much is free.

9.32G left…

Just as a test, I’d suggest you check it after you use infuse a few times and see how much free space changes.

How much does Infuse say it’s using in the main settings page under Metadata?

Currently. 105MB. But it just got wiped and haven’t really given time to rebuild. I’ll advise after a day or 2.