Marking as watched

I am using the iPad app 6.3.1 (2950) together with Plex running on my QNAP Nas Version 1.18.7.2438

My issue with the syncing of the watched status back to Plex.

I connected to Plex using Add Files, then downloaded a file to watch on my iPad.

I was on a plane so the network was off; I completed the film and it should as watched in Infuse.

Three days later I am looking at my Plex server directly and the film is showing as unwatched. There is definately only a single copy of the film.

Does anyone know the best way to troubleshoot this; assuming the play status should be being synced?

Welcome to the forum!

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Hey NC Bullseye, thanks for the quick response and sorry for the newbie mistake of not using the search properly to find the topic!

I also run an Emby server on the same media (don’t ask) and of course this works fine; as Trackt tells Emby what has been seen. I think this was a business decision by Plex to remove the two way sync so you are forced to use their software and their method of accessing the content.

Now I remember why I stopped using Plex!