Lost all Favorites, Up-Next, etc

[trayner]

Thank you, will set up again not a big deal ??

@james

It’s not clear yet if the data is gone, or is just missing temporarily.

A prudent approach might be to disable iCloud Sync and then set up your shares from scratch. This will allow Infuse to work normally, and then you can consider re-enabling iCloud Sync in the future to save your changes. Worst case, if your original data is in fact restored you may end up with duplicate shares, but you can easily remove the duplicate via Settings.

We hope to have some clarification from Apple soon.

[monobloclimber]

@monobloclimber

It just happened me to. This does not seem to have affected infuse on my iPhone. I will not re-create favorites for now because I do not want to overwrite my iCloud data. I hope this will be quickly resolved.

@James Personally, I did not lose my data on infuse on my iPhone. How to recover them on my ATV (only my ATV data lost).
How to force the upload of data from the iPhone to iCloud ?

[Zuano]

Last night, my Synology DiskStation made an update. Is it because all my favorites have been deleted? Thank God I had the trakt.tv backup, so the status of my watched movies is up to date. Add me to list.

[jamest.8685]

@monobloclimber

@James Personally, I did not lose my data on infuse on my iPhone. How to recover them on my ATV (only my ATV data lost).
How to force the upload of data from the iPhone to iCloud ?

I just checked it on my phone, and it has lost the settings but only after I visited the gear icon, I guess the set up page. Upon returning to main menu, infuse was asking me to configure my system again.

[mstrike]

Same issue happened to me today and it looks to be only ATV related.
Not sure if the issue is with iCloud as iPhone app works fine.

After turning iCloud Sync OFF, my home screen looks like version 4.
There is only Recently Added and Favourites.
Under Favourites I see only Library and shared folder, nothing else.

On the iPhone there are TV Shows, Unwatched, etc.
Why is that?!

[monobloclimber]

@jamest.8685

I just checked it on my phone, and it has lost the settings but only after I visited the gear icon, I guess the set up page. Upon returning to main menu, infuse was asking me to configure my system again.

I went to the settings on the iPhone and I did not lose anything

[remotevisitor]

@mstrike

Under settings I don’t have the option of Dark Mode
Why is that?!

In the early days Infuse had a specific Dark Mode setting. But that was remove some time ago and it uses the ATV Settings/General/Appearance.

[mstrike]

yes, correct remotevisitor.

After reinstalling the app and connecting the network drive, I have the latest interface with Favourites folders, Movie Genres, etc.
Lost Watched Indicators.

[msnow]

@coops

I imagine you can reconnect to your plex server from within Infuse, just as others have had to re-specify the network location of their shared folders/libraries in smb or nfs etc.

Sounds like a spectacularly bad piece of programming in an update that has wiped out all the share information - whether they are on a networked nas or through the Plex server connection… while leaving the other Infuse settings alone, from sound to Trakt settings and so on.
Would also need a complete failure of reasonable testing of the update before releasing it…

James, not sure if this has been mentioned before but the “Cloud Services” menu item and my Dropbox share are missing in addition to everything else.

[james]

@msnow

James, not sure if this has been mentioned before but the “Cloud Services” menu item and my Dropbox share are missing in addition to everything else.

Cloud shares need to be set up on iOS, and then they will sync over to the Apple TV.

How to use Infuse with Google Drive?

On iOS, shares can be added through Settings > Add Files. To connect to Google Drive specifically, you would select ‘Add Service’ in the ‘Cloud Services’ section. More info on this can be found here.

[Solonor]

Add me to the list. Went to check out Infuse on my AppleTV last night, and it acted like there was no share. I am pulling off a shared hard disk on the network, so I thought it must have died or gotten disconnected from the LAN. Nope. Infuse just “forgot” it existed. I set it up again, and it started pulling metadata, but the interface looks like v4 again.

I’m going to try uninstalling the app and reinstalling to see if that fixes things. Sooooo much metadata to download again…ugh…

[monobloclimber]

@STAFF
Well, I assume that I lost everything. I will do with it. The question now is: how to recover the new infuse interface 5?

[sm_24]

Same! Favs, shares etc… all gone!!!

[joffatv]

Subscription info is also empty:
Settings
Accounts
Subscription

Related Apple issue?

[mstrike]

@monobloclimber

@STAFF
Well, I assume that I lost everything. I will do with it. The question now is: how to recover the new infuse interface 5?

Just delete the app and install it again.

[jeayese]

Readded all my files and folders, left the apple tv on all night to grab all the metadata only to be presented with a blank screen.

Yep. . It happened again! Infuse reset.

Please can someone tell us what is going on?

[james]

@joffatv

Subscription info is also empty:
Settings
Accounts
Subscription

Related Apple issue?

It very well could be. That info is controlled by Apple, and should be up-to-date whether or not Infuse installed.

@monobloclimber

@STAFF
Well, I assume that I lost everything. I will do with it. The question now is: how to recover the new infuse interface 5?

You can either re-install Infuse to have the default items added, or pick and choose which you want to see manually.

More info here.

Managing Favorites & Lists

[Disc0]

@james

Hello everyone -

We’re aware of this issue which has affected some users starting on 5/24.

After looking into this, it appears to be caused by an iCloud glitch that has resulted in data being removed, or at least made temporarily unavailable.

For a bit a background, with iCloud sync enabled, Infuse will save share details and other settings to iCloud. This allows you to add a share/favorite on one device, and have it appear on your other devices. In addition to syncing shares/favorites you save, it will also sync shares/favorites you remove. What appears to have happened in this case (for a small percentage of users), is the data saved in Cloud simply disappeared so the next time Infuse went to sync, it noticed the shares were removed and accordingly removed them from the device.

No, that is not what has happened. At least not for me, and judging from the name of this thread, not for the original poster either.

The shares are still there and the content is accessible. It is the new shortcuts that are missing - the new colored icons for Movies and Shows, the Genre shortcuts, the recently added etc. The only things showing when you start Infuse now is the last played / currently playing videos at the top and the Shares you’ve added manually. Everything else is gone. It’s like the GUI has reverted back to the previous version of Infuse …

I’ve tried to remove and reconnect Plex, but the problem persist.
This happened to me 2 hours ago and it happened while I was browsing the menus in Infuse.

[is220d]

Idem par ici, comment réagir ?

[trayner]

Mine also lost everything first ATV4 then 2nd ATV4 then iOS devices. Added shares but like you had a strange v4 look tried a reinstall but still the same so just removed the share completely & added it back. Now it looks like v5 again, still downing metadata but have all the coloured movie genres etc back on main page.
Hope this helps.

@Solonor

Add me to the list. Went to check out Infuse on my AppleTV last night, and it acted like there was no share. I am pulling off a shared hard disk on the network, so I thought it must have died or gotten disconnected from the LAN. Nope. Infuse just “forgot” it existed. I set it up again, and it started pulling metadata, but the interface looks like v4 again.

I’m going to try uninstalling the app and reinstalling to see if that fixes things. Sooooo much metadata to download again…ugh…