I just finished watching a TV show episode and went back to the home screen. All Favorites, Up-Next, in-progress markers, etc. were suddenly lost. Why?
This is on ATV 4 connected to Synology NAS via NFS. No previous problems.
This is a real headache, since I’ve now lost my place in many TV series and other programs.
Is there a way to get any of this back? I have iCloud Sync turned on, but I don’t see what good that does.
— Mod edit —
What happened and why?
What to do if you are affected
The recommended steps to get back up and running are below.
- Remove Infuse
- Clear iCloud data as described here https://support.firecore.com/hc/en-us/articles/115000070773-iCloud-Trakt-Syncing
- Re-download Infuse from the App Store and set up shares from scratch
More info on re-adding shares can be found here https://support.firecore.com/hc/en-us/articles/215090977-Streaming-From-Other-Devices, and adding favorites and lists can be found here. https://support.firecore.com/hc/en-us/articles/360003184653-Managing-Favorites-Lists
Alternatively, you can simply disable the iCloud Sync option found in Infuse > Settings and re-add your shares, favorites, and lists manually.
Things appear to be getting back to normal
We received confirmation from Apple that they are investigating what happened here. More updates to come.
We are working towards a 2-part plan to help prevent issues like this from occurring in the future. The first part is a short term solution that will simply display a popup prompt if Infuse notices a lot of data from iCloud has been removed. This will provide an opportunity to sync these changes, or disable iCloud sync to ensure the data on your device is unaffected. Phase 2 is a little more involved, and will allow Infuse to effectively sign all changes made in iCloud. Once this is implemented, only changes that have been signed by Infuse will be synced to other devices, and any change (including removed and/or missing data) that is not signed would simply be ignored.
Also, we received confirmation from Apple today that the issue has been escalated to their engineering team.
Thank you very much for responding to my previous email and providing additional information. I know how concerning it is to have users reporting that their iCloud data has either been removed, corrupted or made temporary unavailable. Thank you for informing us of this issue. I have forwarded this to our engineering team to investigate further. We'll follow up with you when we have an update or more information to provide. Thanks for your patience and understanding while our expert engineers investigate this issue.
We’re getting some reports that the original data is starting to appear back on some affected devices which seems to indicate the issue was only temporary. We’re continuing to monitor the situation, and plan to have the first round of safeguards available in Infuse 5.7.3 which we hope to submit to Apple next week.
We received confirmation from Apple today that the issue has been resolved.
This is Nia, Senior Advisor with Apple Developer Program Support. I am following up with you to advise you that the Cloud Kit issue has been resolved by my internal teams. It appears to have been an inttermittant issue. Please respond directly to this email if the issue re-occurs or is still happening to your users. Thanks so much for your patience during this process.
Infuse 5.7.3 has been released, and includes a new popup confirmation that will appear if Infuse notices your iCloud data is deleted or missing. This dialog will provide you with the option of syncing these deletions to your device, or keeping the data on your device. Should you choose to keep the data on your device, that data will then be saved back to iCloud.