Long time to start play movies/series from Plex

Hi

I’m new to Infuse. I’ve been using Plex and Plex clients on Macs for years. I can say that there is a long delay from pushing play and the movie to finally starts to play on TV with Infuse on the ATV4k. I can see the wheel turning many times while I wait with no messages.

I’m running the latest version of Plex as of now 1.14.0.5470 (plex pass), and the latest version of Infuse Pro (5.9.1). The server and the ATV4k are connected via 1gbps ethernet.

It doesn’t matter if the file is 4K, 1080p and I also didn’t realize different times on different size files as well.

How can I improve it ?

Thanks

Welcome to the forum, and sorry for the trouble.

This definitely isn’t expected, and we’d love to look further into what may be going on here.

If you have a chance to send in a report from your Apple TV, and open a support ticket it would help us see where the bottleneck may be.