iTunes Stubbornly Lists Internal Drive Capacity

I’ve installed a 2 TB Western Digital USB 2.0 external drive and followed the instructions to use it as PRIMARY.

Yet, iTunes continues to list the capacity of the internal drive (32 GB).

What do I need to do to fix this problem?

I’d like iTunes to list the capacity of the external drive.

Do you know the format of the drive? You may also need to remove the WD SmartWare as this can often times interfere with the AppleTVs ability to transfer files to the drive.

FAT 32.

I’ll try removing the SmartWare software.

You would think that today’s hard disk manufacturers would understand that we do not want this crap software that they load onto the drives, but it appears they just don’t get it.

OK. I had already downloaded the utility that causes the “Virtual CD” (SmartWare) to be disabled.

Apparently, there is no way to REMOVE the “Virtual CD.”

I’ll try reformatting and if that doesn’t fix the issue, then this drive is going back to the store.

I fixed it; it all seems to be working now.

  1. I restored the Apple TV to factory settings.
  2. I updated the Apple TV to 3.0.2
  3. I re-formatted the Western Digital Drive by using Disk Utility to create ONE (1) Mac OS (Journaled) partition and I erased the volume.
  4. I followed all ATV Flash instructions to the letter.

I did have to download Western Digital’s utility to DISABLE the “Virtual CD” that is on the drive; apparently this “Virtual CD” can’t be erased.

But now it’s all working properly.

iTunes sees the drive.