Hi. I’ve been struggling for months now trying to work out why infuse on the Apple TV 4K will play video streams via UPnP but will drop the video stream to a black screen for a couple of seconds about once every hour. (The audio carries on during the black screen) I’ve tried switching HDMI cables, switching HDMI input, reinstalling infuse, factory resetting the Apple TV 4K, changing the streaming option from auto to memory only, nothing will fix this. No other stream on the Apple TV 4K does this, and when streaming via UPnP to Kodi on an Android device, the intermittent black screen never happens.
Also, what may or may not be related to this, is an error message I got yesterday for the first time which just says “the operation couldn’t be completed, player error 1” To my surprise I could find absolutely nothing about this error with that specific error message text.
Can anyone shed any light on either of the above issues? Thanks very much
Have you tried any other protocols like SMB or FTP?
As a side note, you miss out on many of the great features of Infuse when you use UPnP or DLNA connections.
I’ve never tried SMB or FTP. However I’ve just installed SMB and FTP apps on my Android phone. Infuse does not automatically recognize either of them as a share, and if I try manually adding the details of the SMB it just says can’t connect. Any idea why?
Okay I’ve installed SMB successfully and manually configured so that infuse can read my video files on the phone via SMB. The trouble is, although my memory card is accessible to infuse via smb, infuse just says there’s nothing on the memory card. So I don’t know what to do about that.
I have no experience in using an android phone as a server but if you can see and view videos stored on the phone with Infuse via SMB but not an attached memory card then it sounds like there are sharing permissions not set in the SMB server on the phone for that external memory card.
Okay thanks very much. I think you’re probably right about denying permissions, which Android is getting almost as terrible and restrictive as Apple has always been. There is no option for giving my SMB app permission to use the SD memory card as a source to read. But I’ll try using SMB share with the internal video files and see if it stops the random black screen on infuse. Also I didn’t get any answer about what the error one message means. Do you know what it is and what causes it?
So no one, not even the developers, know what this error message means or what to do about it?
I’m trying to work out why I keep getting a black screen every now and again when streaming from a server (audio doesn’t stop) I was advised by a Dev on here last time I mentioned it, to use SMB or Emby instead of UPnP. I’m still getting random black screens which lasts about 2 seconds and it happens on average about twice an hour. I did try running a speed test on the Emby server and I noticed that the speed can drop from about 150 to about 30 or 40 within three or four seconds. Is that normal in a speed test? These black screen moments don’t happen when using Emby on Kodi. Anyone have any idea about what might be causing this?
What devise are you using Infuse on and what version number of Infuse and what version OS on your device?
What are you pulling your videos from what kind of server?
Apple TV 4K iOS 18 beta (it happened on iOS 17 as well). Infuse Pro 7.8.1.
I’ve used a UPnP server from my phone. After being advised to change that, I’ve used an Emby server which is installed on the onn 4K Pro (3 GB of RAM 32 GB of storage) the files I’m pulling can range from a 1 GB hd movie to a 16 GB Dolby Vision file. But the intermittent black screen can happen on any of those files, and in fact seems more prone to happen on the smaller 1 GB files.
Shall I send a log file the next time the screen goes black for a couple of seconds? I think you have to authorize that
I merged your two threads into one so it doesn’t get looked at as two separate issues.
It doesn’t hurt to send a diagnostics report after it happens. Just post the 5 digit code here in this thread and that may help the dev when they look at the problem.
Okay thanks very much. I’ll post a diagnostic next time it happens. Is the extreme variation in the speed test after a few seconds that I mentioned, any indication of a problem? Also I was advised to stop using UPnP and try something like SMB or emby instead, the speed test from Emby is much lower than the speed test from UPnP. Although I don’t even know if speed is the issue here. UPnP averages about 150 MB, Emby averages about 100 MB
I don’t have any experience with Emby or the other server apps so I really can’t say but Infuse runs great as a stand alone app. I’ve used it that way for years and been very happy. I don’t like to have to maintain a second server app.
If you could run a speed test in Infuse and when finished post a screen cap of the graph? Sometimes that gives clues as to what’s going on.
I don’t recall any past cases with users having the same equipment and problems. Do you have any other server you could use other than the onn? I couldn’t find much info about it so it’s hard to say what’s going on.
I don’t really know what you mean by ‘a standalone app’. Infuse has to have some kind of server to play home based video files. The Apple TV 4K has no USB and no way of accessing files apart from some kind of server. So I don’t know what you’re referring to with standalone app.
As far as I know, Emby is the only known server that can be used on standard Android TV devices.
By stand alone I mean that you can use Infuse with just a NAS ( network attached server) connecting with SMB or FTP protocols without having to run an additional server app like Emby, Jellyfin, or Plex.
Okay thanks. I’ve been reading about using a Nas and I don’t think it’s an option for me. My knowledge of PC’s and Mac is sketchy to say the least. And I don’t think it’s necessary. I never have more than about 9 or 10 files I want to view on the infuse Apple TV 4K app. I ran a speed test on my emby server for an entire 17 GB Dolby Vision file. I’ve attached the screenshot of the result. The speed averages about 150 MB and never drops below about 90. That should be more than enough to stream this movie on infuse without getting an intermittent black screen, yes?
So it looks like my next option is to wait for that 2 seconds of black screen and then send a diagnostics report.
Thanks very much for your help so far.
Thanks for running that test 
Yup that should be adequate speed to stream videos. With the audio continuing and only the video dropping out momentarily I don’t think a speed issue would be to blame.
Hopefully you will have a chance to do the diagnostics and post the code here.
What brand and model router are you using?
Okay thanks. I have an Asus RT ax 55 mesh (two of the same model) my Apple TV 4K is connected to the main router not the mesh router.
Hello. I ran a test on an ethernet connection, admittedly not a very fast one (100mb) but the speed test showed a dip to 0mb. I’ve sent the diagnostic, the code is TVGC7
Thanks very much
