When I install infuse and select a media folder, infuse will crash when scanning data, and then infuse will crash again and again
can you tell me more detail regarding your issue ?
Do someone’s best!
Sometimes an update will corrupt the app and cause problems so you may want to delete the app (don’t off load it, delete it. That removes the support docs too.)
Then re-download it from the app store and launch it. If you have iCloud enabled don’t add any info, just let it reload itself. You can go to the library screen and monitor the progress there.
Yes, that’s what I did, I uninstalled using AppCleaner and deleted all related files, reinstalled and added Synology diskstation’s smb as a media source (there are about 2000 videos in it), infuse will be in the process of matching metadata disappear in , and it will disappear again within 1s after restarting. Also, I have iCloud sync turned off, my video data should be fine, infuse is working fine on my ipad.
thanks for your help:)
So is Infuse crashing or are you just loosing metadata?
Also, you’re going to have a faster recovery of metadata if you leave iCloud sync on.
The current situation is that Infuse will crash immediately after starting, and I can’t do anything. I suspect that an unknown error occurred when getting the cover image of a certain video.
If you think Infuse is having an issue scanning a specific file on your NAS, can you try this.
- Power off your Synology device
- Launch Infuse and see if the crash occurs
- If the app is able to stay open, please send in a report through the Settings menu (and post the code here)
-----------
Full Report
-----------
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"CFBundleVersion" : "1399.4"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4597149696,
"CFBundleShortVersionString" : "7.4.10",
"CFBundleIdentifier" : "com.stratospherix.StratospherixLibSMB",
"size" : 2326528,
"uuid" : "83ad3257-4a54-307a-89f2-1e7c63625033",
"path" : "\/Applications\/Infuse.app\/Contents\/Frameworks\/StratospherixLibSMB.framework\/Versions\/A\/StratospherixLibSMB",
"name" : "StratospherixLibSMB",
"CFBundleVersion" : "7.4.4329"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"sharedCache" : {
"base" : 140703440793600,
"size" : 21474836480,
"uuid" : "3e6c1144-e4b6-381c-92d1-0a3396dd3bb0"
},
"legacyInfo" : {
"threadTriggered" : {
"queue" : "FCOperationDefault (QOS: UNSPECIFIED)"
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6112d17137f5d11121dcd4e2",
"factorPackIds" : {
},
"deploymentId" : 240000213
},
{
"rolloutId" : "6112e3d2fc54bc3389840661",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "63d073f530a095237b8230d5"
},
"deploymentId" : 240000313
}
],
"experiments" : [
]
}
}
Model: MacBookPro15,1, BootROM 1916.40.8.0.0 (iBridge: 20.16.411.0.0,0), 6 processors, 6-Core Intel Core i7, 2.2 GHz, 16 GB, SMC
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Display: Color LCD, 2880 x 1800 Retina, Main, MirrorOff, Online
Graphics: Radeon Pro 555X, Radeon Pro 555X, PCIe, 4 GB
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Sep 14 2022 18:10:05 version 9.30.489.3.32.5.84 FWID 01-31bf0e8d
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: USB 10/100 LAN, Ethernet, en10
Network Service: Thunderbolt Bridge, Ethernet, bridge0
Network Service: Wi-Fi, AirPort, en0
USB Device: 4-Port USB 3.0 Hub
USB Device: USB 10/100/1000 LAN
USB Device: USB31Bus
USB Device: 4-Port USB 2.0 Hub
USB Device: USB 2.0 Hub
USB Device: USB 2.0 BILLBOARD
USB Device: WF-1000XM3
USB Device: T2Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
I turned on the built-in sending error report, and the above is the error report of mac
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Infuse [50830]
Path: /Applications/Infuse.app/Contents/MacOS/Infuse
Identifier: com.firecore.infuse
Version: 7.4.10 (7.4.4329)
App Item ID: 1136220934
App External ID: 854011024
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2023-02-06 09:17:48.3286 +0800
OS Version: macOS 13.0 (22A380)
Report Version: 12
Bridge OS Version: 7.0 (20P411)
Anonymous UUID: E92A84FD-BCF8-73B7-C5E7-44A10F9891B8
Sleep/Wake UUID: 3BBA99D2-38C5-4D03-8186-F49D2E27FE22
Time Awake Since Boot: 97000 seconds
Time Since Wake: 551 seconds
System Integrity Protection: disabled
Crashed Thread: 1 Dispatch queue: FCOperationDefault (QOS: UNSPECIFIED)
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000a
Exception Codes: 0x0000000000000001, 0x000000000000000a
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [50830]
VM Region Info: 0xa is not in any region. Bytes before following region: 140737486704630
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
shared memory 7fffffe6d000-7fffffe6e000 [ 4K] r-x/r-x SM=SHM
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 QuartzCore 0x7ff81ab82a4e -[CAContext hitTestContext:] + 259
5 UIKitMacHelper 0x7ff829ec153e -[CALayer(USSUtilities) hitTestContextAtPoint:] + 92
6 UIKitMacHelper 0x7ff829e95a78 -[UINSSceneView contextIdAtPoint:] + 139
7 UIKitMacHelper 0x7ff829eb0019 -[UINSEventTranslator contextIdAtWindowLocation:] + 83
8 UIKitMacHelper 0x7ff829e3a616 -[UINSMouseEventTranslator mouseMoved:] + 76
9 UIKitMacHelper 0x7ff829e35da8 -[UINSInputView mouseMoved:] + 62
10 AppKit 0x7ff8161fda5b -[NSTrackingArea mouseMoved:] + 133
11 AppKit 0x7ff81662fa79 -[_NSTrackingAreaAKManager mouseMoved:] + 532
12 AppKit 0x7ff8160e2140 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 4281
13 AppKit 0x7ff8160e0e6b -[NSWindow(NSEventRouting) sendEvent:] + 345
14 AppKit 0x7ff8160dfb37 -[NSApplication(NSEvent) sendEvent:] + 2755
15 UIKitMacHelper 0x7ff829e1eb32 -[NSApplication(UINSApplicationSwizzling) _uinsSwizzledSendEvent:] + 265
16 AppKit 0x7ff81639e009 -[NSApplication _handleEvent:] + 65
17 AppKit 0x7ff815f6f018 -[NSApplication run] + 623
18 AppKit 0x7ff815f43058 NSApplicationMain + 817
19 AppKit 0x7ff816203687 _NSApplicationMainWithInfoDictionary + 16
20 UIKitMacHelper 0x7ff829e08e97 UINSApplicationMain + 1413
21 UIKitCore 0x7ff91da29579 UIApplicationMain + 144
22 Infuse 0x10e90b5b5 0x10e4ae000 + 4576693
23 dyld 0x7ff812a51310 start + 2432
Thread 1 Crashed:: Dispatch queue: FCOperationDefault (QOS: UNSPECIFIED)
0 libobjc.A.dylib 0x7ff812a15e17 objc_msgSend + 23
1 Infuse 0x10e89ccea 0x10e4ae000 + 4123882
2 libbluray 0x111b853b4 _find_libbluray_jar + 260
Thread 2:: com.apple.uikit.eventfetch-thread
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 CoreFoundation 0x7ff812e5cd0e __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff812e5b77a __CFRunLoopRun + 1360
6 CoreFoundation 0x7ff812e5abb0 CFRunLoopRunSpecific + 560
7 Foundation 0x7ff813cb349a -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216
8 Foundation 0x7ff813d31421 -[NSRunLoop(NSRunLoop) runUntilDate:] + 103
9 UIKitCore 0x7ff91da2abd5 -[UIEventFetcher threadMain] + 138
10 Foundation 0x7ff813cac82c __NSThread__start__ + 1009
11 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
12 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 3:
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 Infuse 0x10f3b2a53 0x10e4ae000 + 15747667
5 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 4:: caulk.messenger.shared:17
0 libsystem_kernel.dylib 0x7ff812d4361e semaphore_wait_trap + 10
1 caulk 0x7ff81c4898f8 caulk::mach::semaphore::wait_or_error() + 16
2 caulk 0x7ff81c46f664 caulk::concurrent::details::worker_thread::run() + 36
3 caulk 0x7ff81c46f328 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 41
4 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 5:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 7:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 8:: com.facebook.SocketRocket.NetworkThread
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 CoreFoundation 0x7ff812e5cd0e __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff812e5b77a __CFRunLoopRun + 1360
6 CoreFoundation 0x7ff812e5abb0 CFRunLoopRunSpecific + 560
7 Foundation 0x7ff813cb349a -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216
8 SocketRocket 0x11107c2c3 -[SRRunLoopThread main] + 248
9 Foundation 0x7ff813cac82c __NSThread__start__ + 1009
10 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
11 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 CoreFoundation 0x7ff812e5cd0e __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff812e5b77a __CFRunLoopRun + 1360
6 CoreFoundation 0x7ff812e5abb0 CFRunLoopRunSpecific + 560
7 CFNetwork 0x7ff817840760 0x7ff8175fd000 + 2373472
8 Foundation 0x7ff813cac82c __NSThread__start__ + 1009
9 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
10 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 10:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x7ff812d4c3b6 __select + 10
1 CoreFoundation 0x7ff812e844ea __CFSocketManager + 643
2 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
3 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 11:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 CoreFoundation 0x7ff812e5cd0e __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff812e5b77a __CFRunLoopRun + 1360
6 CoreFoundation 0x7ff812e5abb0 CFRunLoopRunSpecific + 560
7 AppKit 0x7ff8160dd696 _NSEventThread + 132
8 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
9 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 12:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 13:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 14:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 15:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 16:
0 libsystem_kernel.dylib 0x7ff812d436a2 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff812d5167d mach_msg2_internal + 82
2 libsystem_kernel.dylib 0x7ff812d4a71a mach_msg_overwrite + 723
3 libsystem_kernel.dylib 0x7ff812d43989 mach_msg + 19
4 CoreFoundation 0x7ff812e5cd0e __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff812e5b77a __CFRunLoopRun + 1360
6 CoreFoundation 0x7ff812e5abb0 CFRunLoopRunSpecific + 560
7 Foundation 0x7ff813cb349a -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 216
8 Foundation 0x7ff813d35efc -[NSRunLoop(NSRunLoop) run] + 76
9 StratospherixLibSMB 0x1120332a7 -[StratospherixLibSMB networkThreadFunction:] + 183
10 Foundation 0x7ff813cac82c __NSThread__start__ + 1009
11 libsystem_pthread.dylib 0x7ff812d82259 _pthread_start + 125
12 libsystem_pthread.dylib 0x7ff812d7dc7b thread_start + 15
Thread 17:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 18:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 19:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 20:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 21:
0 libsystem_pthread.dylib 0x7ff812d7dc58 start_wqthread + 0
Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x000000000000000a rbx: 0x00007ff812a15e00 rcx: 0x0000600003d9edf2 rdx: 0x0000000000000000
rdi: 0x000000000000000a rsi: 0x000000010fa7b930 rbp: 0x0000700004e1d5a0 rsp: 0x0000700004e1d568
r8: 0x00007ff854adec01 r9: 0x0000000000000010 r10: 0x00007ffffffffff8 r11: 0x00005ffef22096c6
r12: 0x00007fe28af2b630 r13: 0x000000000000007e r14: 0x00007fe27f8c53c8 r15: 0x0000000000000000
rip: 0x00007ff812a15e17 rfl: 0x0000000000010246 cr2: 0x000000000000000a
Logical CPU: 0
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14
Thread 1 instruction stream:
08 eb 0a 49 83 3b 01 76-17 49 83 c3 10 49 3b 33 ...I.;.v.I...I;3
75 f1 49 8b 43 08 48 83-f8 00 74 03 4c 31 d0 c3 u.I.C.H...t.L1..
eb 00 31 c0 c3 66 66 66-66 66 66 2e 0f 1f 84 00 ..1..ffffff.....
00 00 00 00 66 66 66 66-66 66 2e 0f 1f 84 00 00 ....ffffff......
00 00 00 66 0f 1f 44 00-00 48 85 ff 2e 74 72 40 ...f..D..H...tr@
f6 c7 01 2e 75 76 49 ba-f8 ff ff ff ff 7f 00 00 ....uvI.........
[4c]23 17 49 89 f3 45 23-5a 18 49 c1 e3 04 4d 03 L#.I..E#Z.I...M. <==
5a 10 49 3b 33 75 0a 4d-8b 5b 08 4d 31 d3 41 ff Z.I;3u.M.[.M1.A.
e3 49 83 3b 01 76 13 49-83 c3 10 49 3b 33 75 f1 .I.;.v.I...I;3u.
4d 8b 5b 08 4d 31 d3 41-ff e3 72 70 4d 8b 5b 08 M.[.M1.A..rpM.[.
eb 0a 49 83 3b 01 76 13-49 83 c3 10 49 3b 33 75 ..I.;.v.I...I;3u
f1 4d 8b 5b 08 4d 31 d3-41 ff e3 eb 4f 0f 1f 40 .M.[.M1.A...O..@
Binary Images:
0x7ff812d42000 - 0x7ff812d7bff7 libsystem_kernel.dylib (*) <0c2fd2c9-777c-3355-b70f-7b1b6e9d1b0b> /usr/lib/system/libsystem_kernel.dylib
0x7ff81a8b4000 - 0x7ff81ac03ffd com.apple.QuartzCore (1.11) <10a00482-d136-3e49-bbd5-e9691cc8f82d> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7ff829e04000 - 0x7ff829f11ff5 com.apple.UIKitMacHelper (1.0) <a65d48ab-7fb2-3b30-8dc5-d4039871f953> /System/Library/PrivateFrameworks/UIKitMacHelper.framework/Versions/A/UIKitMacHelper
0x7ff815f3f000 - 0x7ff816f43ff6 com.apple.AppKit (6.9) <817d572e-eb8c-3999-b7a0-68e1c4b47266> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff91da26000 - 0x7ff91f392ffc com.apple.UIKitCore (1.0) <29d3237c-8f28-32e2-8744-ca8f65671ab8> /System/iOSSupport/System/Library/PrivateFrameworks/UIKitCore.framework/Versions/A/UIKitCore
0x10e4ae000 - 0x10ff01fff com.firecore.infuse (7.4.10) <c6c706fa-4e7c-3631-8cfd-816d5fb37217> /Applications/Infuse.app/Contents/MacOS/Infuse
0x7ff812a4b000 - 0x7ff812adf547 dyld (*) <0f050705-2258-3d40-b7bc-f3b35a44bbea> /usr/lib/dyld
0x7ff812a0f000 - 0x7ff812a4afd8 libobjc.A.dylib (*) <aca7ef61-2853-3699-8c1f-1c0ab93ad6be> /usr/lib/libobjc.A.dylib
0x111b5e000 - 0x111b99fff com.firecore.libbluray (7.4.10) <fde3e92d-bc67-3a7d-97c8-95f97ca9e25d> /Applications/Infuse.app/Contents/Frameworks/libbluray.framework/Versions/A/libbluray
0x7ff812dde000 - 0x7ff813276fff com.apple.CoreFoundation (6.9) <dbc459f3-81bb-398a-8f74-3f7392392bb7> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff813c54000 - 0x7ff814665ff6 com.apple.Foundation (6.9) <eca88952-d3af-357e-80d8-4d31b2dc0c26> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff812d7c000 - 0x7ff812d87ff7 libsystem_pthread.dylib (*) <13b5e252-77d1-31e1-888d-1c5f4426ea87> /usr/lib/system/libsystem_pthread.dylib
0x7ff81c46d000 - 0x7ff81c492fff com.apple.audio.caulk (1.0) <43ed8c13-59df-3c8d-b4d2-aee44e4939b9> /System/Library/PrivateFrameworks/caulk.framework/Versions/A/caulk
0x111076000 - 0x111085fff org.cocoapods.SocketRocket (7.4.10) <0acdc202-ac35-3a00-8663-6f901bff7f92> /Applications/Infuse.app/Contents/Frameworks/SocketRocket.framework/Versions/A/SocketRocket
0x7ff8175fd000 - 0x7ff8179a1ff7 com.apple.CFNetwork (1399.4) <a0d23d24-26f2-3180-a05b-61ac1175d230> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x11202f000 - 0x112266fff com.stratospherix.StratospherixLibSMB (7.4.10) <83ad3257-4a54-307a-89f2-1e7c63625033> /Applications/Infuse.app/Contents/Frameworks/StratospherixLibSMB.framework/Versions/A/StratospherixLibSMB
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2162
thread_create: 0
thread_set_state: 0
Were you also able to send the diagnostics from within Infuse after following the instructions from @james above? If so you may want to post the 5 digit code here. 
Sorry, this is my code ：W4YR8
1 Like
It looks like Infuse is crashing when attempting to index one particular file.
I’ve sent you a PM.