Infuse stuck on "Fetching metadata changes"

General
1

Hi all,

Recently infuse on my iPhone and Mac started having issue finishing the metadata syncing. To be clear all the metadata still syncs perfectly but the circle keeps spinning and it never seems to stop.

However infuse on my Apple TV syncs just fine. All the platforms have the latest versions of OSes and infuse as well.

Backend is an Emby server in a docker container on a local debian machine.

2

With all of the recent updates both in OS as well as with Infuse it’s always a good idea to specify the version numbers of both.

3

Thanks. Infuse version 7.5.1, macOS 13.3.1, iOS 16.4.1, tvOS 16.4

4

Not sure why no one has looked at the issue yet but is still happening.

Just submitted a diagnostic report: QDCDB

5

This is has started happening for me as well, just keeps sating “fetching metadata changes” for ages, it gets there eventually, but never had to wait this long before. I’m using a webDAV which was really fast, until this. Have you had any luck or has anyone looked into it? Thanks

6

There’s a change coming in 7.5.7 to address some cases of this, so there’s a fair chance this will resolve issues some people are seeing here.

7

I’m really happy this is being looked into. Thought I was starting to see things, but yes - also here for the last 3-4 weeks fetching metadata has started to be an adventure. Sometimes in takes 10 seconds, other times it takes a minute or two even though there hasn’t been added anything new to the libraries. It also has started wanting to update metadata each time you change tab in the apps and go back to the Home Screen.

This happens for us on:

All our AppleTV’s(latest iOS + wired)
All our iPads(latest iOS = wifi6)
All our iPhones(latest iOS = wifi6)

We are using Plex Server Lifetime(latest) on beefy home server on 2.5GBit wired LAN running Windows 11(latest).

8

Today’s 7.5.7 update includes a fix to address a few cases where this may happen.

Please let us know if you continue to see issues here.

9

Today’s update fixed all our metadata problems on iOS devices - all is back to same old :+1:

1 Like
10

this is still happening to me on the latest version 7.5.7 (iOS)

11

That is really odd, we’ve had no problems since the last infuse update whatsoever… Did you try to purge all meta data and let infuse grab fresh data from the server?

12

yep, did exactly that before posting here, honestly it doesn’t even bother that much now after so long.

13

All I can say is that the issues we had with Infuse taking a long time fetching meta and wanting to fetch meta data all the time went away after the latest update.
I have no clue what the issue could be at your end, but I hope you figure it out and it gets solved asap.

14

Have recently replaced the reverse proxy stack and reinstalled the app and that seemed to have fixed the problem. previously using nginx proxy manager.

1 Like