Hi James, no offense, but I’ve sent diagnostics codes before and little help was provided, but here you go: EWK1J
Also, some time last year I provided feedback after a 6.4 or 6.5 minor update that caused connectivity issues after “idle time”. It was not sorted. I have a friend who also uses Put.io and he has the same issue. So far, it’s improved where-in I know longer have to switch off Apple TV, I just have to quit Infuse from background.
With the files missing issue, the issue that the OP, myself, and a different friend who shares my Put.io account, this as I’ve mentioned, started about must be now 3-4 months.
I WILL GLADLY give you access, or provide separate family account access to my Put.io account for you to test with. I can add up to 8 users.