I posted this in the wrong forum so reposting here. I also posted in one of the sticky threads (no InFuse response) and logged a help call but only received a “we’ll look at it” reply - I now can’t access the call as per the email I received (#73794) and wonder if/why it’s been closed. Hopefully posting it here might help. I’ve paid for Pro and since purchase have managed to actually see a movie maybe 1 time in 50.
Firstly I’m not using surround sound and am playing sound via AirPlay to an AirPort Express attached via phono to my old hifi amplifier. I can hardly get any movies to play at all - they just beachball the moment I hit play and I can’t access the top menu. All these movies play fine with AirPlay turned off, work fine in every other Apple TV movie app I have (with sounds via AirPlay to my AirPort Express) and work fine when played from InFuse on an iPhone/iPad and sending them to the Apple TV. I need to use AirPlay to non-surround sound systems.
The very few times I can get a movie to play I get a horribly loud fluttering/stuttering sound but it’s very rare I can even get to this point. If I do I have to pulldown the menu rapidly and switch “Dolby Digital over AirPlay” to Off to make sound work but don’t know how to make this default. I’ve tried the suggestions in that thread for surround sound users such as setting the “Surround Sound” mode (in my case from Auto to Stereo) and setting the “Audio Mode” to 16 bit but they don’t help. I’ve also played with all the settings in Infuse and turned the Dolby and DTS options on and off in different combinations, all in 4.0.1. No joy.
Details, although I don’t think relevant: my server is a Synology NAS running SMB at the latest update level, and I’ve tried forcing SMB versions 2 and 3 and I get the same. Because of the reasons above it’s not a basic network problem, server or protocol issue, and the ones that don’t play on my Apple TV play fine on Infuse 3 on my iPhone with AirPlay enabled to the Apple TV, which magically passes the audio onto the AirPort Express, and all works fine. So the problem is only in the Apple TV version of Infuse.
InFuse(Apple TV) → AirPlay(audio) → AirPort Express - loads forever, fails
InFuse(iPhone) → AirPlay(video and audio) → Apple TV → AirPlay(audio) → AirPort Express - works
InFuse(iPhone) → AirPlay(audio) → AirPort Express - works
I appreciate this is a first production version but I’m hoping there’s a fix I can employ now, or this is a known problem with solution soon? I posted asking whether this was fixed in 4.0.1 but didn’t get a response and it isn’t. Happy to provide any more information but increasingly frustrated from getting no response and I’m hoping not to have to seek a refund. Please give us non-Dolby AirPlay users some love too. Thanks!