Infuse+plex play 4k HDR problem?

I would like to ask, my TV is sony x90h that supports 4K HDR and 4K Dolby Vision. I played movies several times on my NAS, and the following situation occurred:

  1. Apple tv 4k + infuse + plex plays 4K HDR, the color is normal, and the sound is extremely low.
  2. Apple tv 4k + infuse + plex plays 4K Dolby Vision, the color is abnormal, and the sound is extremely low.
  3. Apple tv 4k + plex plays 4K HDR, the color is normal, and the sound is normal.
  4. Apple tv 4k + plex plays 4K Dolby Vision, the color is abnormal, and the sound is normal.
  5. sony x90h + plex plays 4K HDR, 4K Dolby Vision, the color is normal, and the sound is normal.

I would like to ask how to solve the first and second cases? because I still like to use Apple tv 4k + infuse + plex to play movies.

ps. infuse pro 6.7 (3858) \ tvOS 15.0 \ sony x90h \ synology 918+

Are you using a receiver between atv and tv?
Are there more than one audio tracks? Make sure the same are selected in infuse and plex.
Not all Dolby vision is supported. What version is it? (Use mediainfo). Plex may be artificially just forcing HDR to DV.

atv using hdmi2.1 cable to tv

4k hdr movie:

General
Complete name : Dune.2021.2160p.HMAX.WEB-DL.DDP5.1.Atmos.HDR.H.265-FLUX.mkv
Format : Matroska
Format version : Version 4
File size : 20.3 GiB
Duration : 2 h 35 min
Overall bit rate : 18.7 Mb/s
Movie name : Dune (2021)
Encoded date : UTC 2021-10-21 22:03:46
Writing application : mkvmerge v59.0.0 ('Shining Star') 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4
IMDB : tt1160419
TMDB : movie/438631

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@Main
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 35 min
Bit rate : 17.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.090
Stream size : 19.5 GiB (96%)
Writing library : x265 3.4hy:[Linux][GCC 7.5.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=1 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / no-aud / no-hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=96 / keyint=96 / gop-lookahead=0 / bframes=3 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=18000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / vbv-maxrate=24500 / vbv-bufsize=24500 / vbv-init=0.6 / vbv-end=0.6 / vbv-end-fr-adj=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=0 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=0 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(40000000,50) / cll=787,239 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / no-concatenation / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 787 cd/m2
Maximum Frame-Average Light Level : 239 cd/m2

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 2 h 35 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 854 MiB (4%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

Text #1
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 25 min
Bit rate : 31 b/s
Count of elements : 1335
Stream size : 34.0 KiB (0%)
Language : English
Default : No
Forced : No

Text #2
ID : 4
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 26 min
Bit rate : 41 b/s
Count of elements : 1724
Stream size : 44.3 KiB (0%)
Title : SDH
Language : English
Default : No
Forced : No

Text #3
ID : 5
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 28 min
Bit rate : 37 b/s
Count of elements : 1432
Stream size : 40.8 KiB (0%)
Language : Spanish
Default : No
Forced : No

4k dv movie:

General
Complete name : Dune.2021.2160p.HMAX.WEB-DL.DDP5.1.Atmos.DV.H.265-FLUX.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42/dby1)
File size : 20.3 GiB
Duration : 2 h 35 min
Overall bit rate mode : Variable
Overall bit rate : 18.7 Mb/s
Encoded date : UTC 2021-10-21 22:22:10
Tagged date : UTC 2021-10-21 22:22:10
Writing application : GPAC-1.1.0-DEV-rev1011-ge57ff5682-master

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@Main
HDR format : Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Codec ID : dvhe
Codec ID/Info : High Efficiency Video Coding with Dolby Vision
Duration : 2 h 35 min
Bit rate : 17.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.090
Stream size : 19.5 GiB (96%)
Writing library : x265 3.4hy:[Linux][GCC 7.5.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=6 / no-wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2160 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / repeat-headers / annexb / aud / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=96 / keyint=96 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / hist-scenecut=0 / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=3 / rc=abr / bitrate=18000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / vbv-maxrate=24500 / vbv-bufsize=24500 / vbv-init=0.6 / vbv-end=0.6 / vbv-end-fr-adj=0.0 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=1 / colorprim=2 / transfer=2 / colormatrix=2 / chromaloc=0 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / no-concatenation / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.01 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / no-scenecut-aware-qpconformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0
Default : Yes
Alternate group : 1
Encoded date : UTC 2021-10-21 22:07:12
Tagged date : UTC 2021-10-21 22:22:38
Color range : Full
Codec configuration box : hvcC+dvcC

Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : ec-3
Duration : 2 h 35 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Maximum bit rate : 811 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 854 MiB (4%)
Title : English
Language : English
Service kind : Complete Main
Encoded date : UTC 2021-10-21 22:03:27
Tagged date : UTC 2021-10-21 22:22:38
Complexity index : Not present / 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

Text #1
ID : 3
Format : Timed Text
Codec ID : tx3g
Duration : 2 h 26 min
Bit rate mode : Variable
Bit rate : 36 b/s
Stream size : 38.7 KiB (0%)
Title : SDH
Language : English
Forced : No
Encoded date : UTC 2021-10-21 22:22:38
Tagged date : UTC 2021-10-21 22:22:38

Text #2
ID : 4
Format : Timed Text
Codec ID : tx3g
Duration : 2 h 26 min
Bit rate mode : Variable
Bit rate : 47 b/s
Stream size : 50.5 KiB (0%)
Title : SDH
Language : English
Forced : No
Encoded date : UTC 2021-10-21 22:22:38
Tagged date : UTC 2021-10-21 22:22:38

Text #3
ID : 5
Format : Timed Text
Codec ID : tx3g
Duration : 2 h 28 min
Bit rate mode : Variable
Bit rate : 42 b/s
Stream size : 45.7 KiB (0%)
Title : Español CC
Language : Spanish
Forced : No
Encoded date : UTC 2021-10-21 22:22:38
Tagged date : UTC 2021-10-21 22:22:38

when I reset my Sony tv audio sets, all audio problem gone. But still, when plays Dolby vision movie, color problem appears.

1 Like

For DV support in a mkv container you must upgrade to the latest Infuse 7.2.1 version
Plex on ATV doesn’t support it yet (only mp4 container).

Plex for Android TV supports both mp4 and mkv containers

thank you, I download the Mp4 container and the problem was solved.
I am happy that I know the answer. What is unhappy is that the infuse pro 6 I bought with money does not support single-layer Dolby in the mkv containers.
Will infuse pro 6 support single-layer Dolby in the mkv container in the future?

Sorry but I doubt that version 6 will see any further updates since it was said that the last update (6.7) was probably going to be the last and was released to provide os15 support and change the metadata for TV shows over to using TMDB.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.