Infuse: One HDR10+ file will only play back as regular HDR. All other HDR10+ files work

Hi All,
New here so hopefully I’m posting this in the right place.

I have a Plex server setup with the Infuse app running on my Apple TV 4K 3rd Gen. On the Apple TV I have set Match Dynamic Range to on. So usually with Infuse I can play any HDR10+ file and it’ll then switch my TV into HDR10+ mode.

However I am having an issue with one particular movie, John Wick 4. I have the HDR10+ file but when I play it on Infuse it only plays in regular HDR. But if I use my TV’s (Samsung QN90A) native Plex app it plays it back in HDR10+.

So I don’t get why Infuse is having issues playing only this movie in HDR10+. It works fine for all other movies I have.

Hoping someone can give me some possible solutions to this or reasons why it’s happening. Thanks in advance!

There’s no way for anyone here to tell where or how your version of the file was sourced or encoded.

You might want to use MediaInfo to compare the encodings of the files you have that correctly trigger HDR10+ with the file you have that doesn’t, and see if there is an obvious outlier in the data.

You could potentially share the MediaInfo results here if nothing jumps out at you.

Thanks for the reply. As I said when using my TV’s native plex app it correctly plays in HDR10+. It’s just when using Infuse that it only plays in regular HDR.

I installed mediainfo but don’t really know what I’m looking at. Here is a pastebin of the info it gave for my file though (I can’t upload directly cause I’m a new user). GeneralUnique ID : 1870336918352802077441305185 - Pastebin.com

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You can just copy the text output and paste it into your reply.

I just thought that might be a bit messy :sweat_smile: But here it is then:

General
Unique ID : 187033691835280207744130518559471297827 (0x8CB560F72B094B0BFB00B5E343E1E523)
Complete name : H:\Plex\Movies\John Wick Chapter 4 2023 Hybrid 2160p UHD BluRay DV HDR10+ DDP 5.1 x265-BiTOR\John Wick Chapter 4 2023 Hybrid 2160p UHD BluRay DV HDR10+ DDP 5.1 x265-BiTOR.mkv
Format : Matroska
Format version : Version 4
File size : 22.5 GiB
Duration : 2 h 49 min
Overall bit rate : 19.1 Mb/s
Frame rate : 23.976 FPS
Movie name : John Wick: Chapter 4 (2023) 4K DV HDR10+
Encoded date : 2023-06-06 12:15:59 UTC
Writing application : mkvmerge v76.0 (‘Celebration’) 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@Main
HDR format : Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2094 App 4, Version 1, HDR10+ Profile B compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 49 min
Bit rate : 18.0 Mb/s
Width : 3 840 pixels
Height : 1 608 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.121
Stream size : 21.2 GiB (94%)
Title : SASUKE~BiTOR
Writing library : x265 3.5+37+12-4e46995bc:[Windows][MSVC 1931][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=3 / numa-pools=32 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x1608 / interlace=0 / total-frames=243552 / level-idc=51 / high-tier=1 / uhd-bd=0 / ref=5 / no-allow-non-conformance / repeat-headers / annexb / aud / no-eob / no-eos / hrd / info / hash=0 / no-temporal-layers / no-open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=5 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=60 / lookahead-slices=0 / scenecut=0 / hist-scenecut / traditional-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=1 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=5 / limit-refs=2 / no-limit-modes / me=3 / subme=5 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / weightb / no-analyze-src-pics / deblock=-3:-3 / no-sao / no-sao-non-deblock / rd=4 / selective-sao=0 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=1.00 / psy-rdoq=3.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=cbr / bitrate=18000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=0 / vbv-maxrate=18000 / vbv-bufsize=36000 / vbv-init=0.9 / min-vbv-fullness=50.0 / max-vbv-fullness=80.0 / ipratio=1.05 / pbratio=1.00 / aq-mode=3 / aq-strength=1.00 / aq-bias-strength=1.00 / no-cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=0 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(10000000,1) / cll=1000,629 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.00 / hist-threshold=0.03 / no-opt-cu-delta-qp / no-aq-motion / hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 629 cd/m2

Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 2 h 49 min
Bit rate mode : Constant
Bit rate : 1 024 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 62.500 FPS (768 SPF)
Compression mode : Lossy
Stream size : 1.21 GiB (5%)
Title : DDP 5.1
Language : English
Service kind : Complete Main
Default : Yes
Forced : No

Text #1
ID : 3
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 37 min
Bit rate : 15.0 kb/s
Frame rate : 0.204 FPS
Count of elements : 1924
Stream size : 16.8 MiB (0%)
Title : English
Language : English
Default : No
Forced : No

Text #2
ID : 4
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 40 min
Bit rate : 11.1 kb/s
Frame rate : 0.204 FPS
Count of elements : 1965
Stream size : 12.7 MiB (0%)
Title : Chinese Simplified ( 简体中文)
Language : Chinese
Default : No
Forced : No

Text #3
ID : 5
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 40 min
Bit rate : 11.2 kb/s
Frame rate : 0.204 FPS
Count of elements : 1965
Stream size : 12.9 MiB (0%)
Title : Chinese Traditional (繁体中文)
Language : Chinese
Default : No
Forced : No

Text #4
ID : 6
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 40 min
Bit rate : 19.1 kb/s
Frame rate : 0.204 FPS
Count of elements : 1965
Stream size : 21.9 MiB (0%)
Title : Simplified English bilingual (简英双语)
Language : Chinese
Default : No
Forced : No

Text #5
ID : 7
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 40 min
Bit rate : 19.2 kb/s
Frame rate : 0.204 FPS
Count of elements : 1965
Stream size : 22.0 MiB (0%)
Title : Traditional English Bilingual (繁英双语)
Language : Chinese
Default : No
Forced : No

Text #6
ID : 8
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 47 min
Bit rate : 21.6 kb/s
Frame rate : 0.290 FPS
Count of elements : 2924
Stream size : 26.0 MiB (0%)
Title : English (SDH)
Language : English
Default : No
Forced : No

Text #7
ID : 9
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 48 min
Bit rate : 14.4 kb/s
Frame rate : 0.209 FPS
Count of elements : 2110
Stream size : 17.3 MiB (0%)
Title : French (Parisian)
Language : French
Default : No
Forced : No

Text #8
ID : 10
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 39 min
Bit rate : 21.5 kb/s
Frame rate : 0.225 FPS
Count of elements : 2149
Stream size : 24.5 MiB (0%)
Title : Italian
Language : Italian
Default : No
Forced : No

Text #9
ID : 11
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 37 min
Bit rate : 22.5 kb/s
Frame rate : 0.235 FPS
Count of elements : 2217
Stream size : 25.4 MiB (0%)
Title : Romanian
Language : Romanian
Default : No
Forced : No

Text #10
ID : 12
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 37 min
Bit rate : 16.0 kb/s
Frame rate : 0.224 FPS
Count of elements : 2112
Stream size : 18.0 MiB (0%)
Title : Spanish (Latin American)
Language : Spanish
Default : No
Forced : No

Menu
00:00:00.000 : en:Chapter 1
00:14:45.259 : en:Chapter 2
00:25:42.249 : en:Chapter 3
00:38:32.560 : en:Chapter 4
00:55:11.558 : en:Chapter 5
01:06:41.915 : en:Chapter 6
01:13:14.223 : en:Chapter 7
01:22:05.170 : en:Chapter 8
01:29:01.545 : en:Chapter 9
01:36:19.691 : en:Chapter 10
01:42:06.454 : en:Chapter 11
01:48:22.496 : en:Chapter 12
01:55:12.197 : en:Chapter 13
02:04:14.530 : en:Chapter 14
02:12:57.845 : en:Chapter 15
02:22:38.425 : en:Chapter 16

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Mostly you’ll only need to copy the general section plus the video and/or audio specs and omit the subtitle tracks, chapters, and menus and such else; but no worries :wink:

Infuse might be picking up the Dolby Vision track and defaulting to HDR if your TV doesn’t support DV, but I’m no expert on how this stuff is decided … someone else lurking likely will have a better answer for you.

This thought crossed my mind too because the Infuse UI did show it as “DV” rather than just saying “4K HDR” like my other files that do work do.

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I have a few 4K HDR10+ files and Infuse displays “HDR10+” for these, instead of just “HDR” or “DV”. Are your non-DV | HDR10+ hybrid files displaying the “10+” part?

My hybrid files show up as “DV”.

So for the files that do work Infuse just displays “4K HDR”. For this particular file that isn’t working it displays “DV”. I’ve never actually seen Infuse itself say “HDR10+”. I always have to check my actual TV input to see what it’s outputting as

I’m not sure if it will help but does anything change with your HDR10+ if you go to to Entended Dolby Vision and turn it to off.
I appreciate this isn’t an ideal choice but if it makes a difference it would give the Devs a scenario to investigate.

No it does not make a difference. I have a samsung TV that doesn’t support DV.

Also I seem to have fixed this by acquiring a version of the movie that is HDR10+ but not DV. It seems the other copy being both DV and HDR10+ was causing the issue. I’m thinking that Infuse was trying to play DV, realizing my TV doesn’t support it and then defaulting back to regular HDR without trying to play HDR10+

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Sorry to hear that but glad you found a workaround. Hopefully going forward this will be something that Infuse will be able to look at.